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Hotel Milano

2.0 star property

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Photo gallery for Hotel Milano

Signature Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, memory foam beds, free WiFi
Panoramic Suite, City View | Terrace/patio
Hallway
Hallway
Panoramic Suite, City View | 1 bedroom, premium bedding, memory foam beds, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
$163
includes taxes & fees
Oct 20 - Oct 21

Explore the area

View in a map
307 Calle Fortaleza, San Juan, San Juan, 00901
  • Place, Port of San Juan
    ‪4 min walk‬
  • Place, Puerto Rico Convention Center
    ‪5 min drive‬
  • Place, Pan American Pier
    ‪6 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, premium bedding, memory foam beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

Deluxe Room, 1 Queen Bed, Non Smoking, City View | 1 bedroom, premium bedding, memory foam beds, free WiFi

Deluxe Room, 1 Queen Bed, Non Smoking, City View

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, memory foam beds, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 285 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, memory foam beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

1 bedroom, premium bedding, memory foam beds, free WiFi

Deluxe Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 290 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite, 1 King Bed, Non Smoking

Signature Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, memory foam beds, free WiFi

Signature Suite, 1 King Bed, Non Smoking

  • 350 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, City View

Honeymoon Suite, 1 King Bed, City View | 1 bedroom, premium bedding, memory foam beds, free WiFi

Honeymoon Suite, 1 King Bed, City View

  • 350 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, City View

Executive Suite, City View | 1 bedroom, premium bedding, memory foam beds, free WiFi

Executive Suite, City View

  • 450 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower, City View

Deluxe Room, 1 King Bed, Roll-in Shower, City View | 1 bedroom, premium bedding, memory foam beds, free WiFi

Deluxe Room, 1 King Bed, Roll-in Shower, City View

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, City View

Panoramic Suite, City View | 1 bedroom, premium bedding, memory foam beds, free WiFi

Panoramic Suite, City View

  • 400 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Milano

Hotel in Old San Juan
Along with concierge services, this smoke-free hotel has a 24-hour front desk and a TV in a common area. WiFi in public areas is free. Other amenities include multilingual staff assistance. Change of towels is available on request.
Hotel Milano offers 31 air-conditioned accommodations with espresso makers and designer toiletries. Memory foam beds feature premium bedding. 45-inch Smart televisions come with premium satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Hotel Milano features multilingual staff, concierge services, and a television in a common area. Public areas are equipped with complimentary wireless Internet access. This San Juan hotel also offers an elevator and a water dispenser.

Hotel Milano is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (35 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (17 inches high)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with premium satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 7:00 AM

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 38.15 per accommodation, per night
  • A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 02-79-193983

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Milano Hotel
Hotel Milano San Juan
Hotel Milano Hotel San Juan

Hotel Milano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 80 reviews
Rating 8 - Good. 9 out of 80 reviews
Rating 6 - Okay. 6 out of 80 reviews
Rating 4 - Poor. 4 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It was well located with good options to do around it
Stayed 1 night in Oct 2025

8/10 Good

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need carpet in room for warmth on feet and help with sound noise
Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice new hotel! We had a room without a window but we slept great! They include a “resort fee”. Not sure what that means but it was included in the price, which was super affordable for a nice place. All new tile and comfy bed. The location is awesome for old town San Juan
Stayed 1 night in Oct 2025

10/10 Excellent

Juliana

Traveled with partner
Great Hotel
Stayed 3 nights in Sep 2025

4/10 Poor

Kelly

Traveled with family
Disliked: Staff & service, room comfort
My recent stay at this property was disappointing. The room lacked windows, desks, or chairs — the only seating option was the bed. The $35 daily resort fee offered minimal value, providing access only to two small lobby recliners, an ice machine, and a water refill station. There were no refreshments or snacks available for purchase, and the daily housekeeping service was inconsistent at best. Additionally, the lobby had an unpleasant odor throughout my stay. While the front desk staff were friendly, they were often unavailable. The location is walkable to several nearby attractions, though not to the beach. Overall, I would only recommend this hotel for a one-night stay if you do not require amenities or comfort beyond the basics.
Stayed 4 nights in Sep 2025

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excelente. I loved!
Stayed 1 night in Oct 2025

10/10 Excellent

Tina

Very clean and spacious room
Stayed 1 night in Sep 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Hotel was clean. My room had 0 windows. But it also was clean. The Hotel scams their patrons by adding an additional 38 dollars for up keep of old san Juan . Sometimes Hotel's add a resort fee for the pool towels and so forth. But this place had 0 amenities. It was just a basic room . I will never stay their again. These owners are scam artist. Expedia needs to block them from the site
Stayed 1 night in Sep 2025

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good and location was great. Although they have a $35 additional fee
Stayed 1 night in Sep 2025

10/10 Excellent

MARIBEL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Stayed 1 night in Sep 2025

10/10 Excellent

Clayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to explore Old San Juan
Stayed 2 nights in Sep 2025

6/10 Okay

Pedro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff service
Stayed 1 night in Sep 2025

10/10 Excellent

Sheyla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Se encuentra en un área céntrica para disfrutar de San Juan
Stayed 1 night in Aug 2025

10/10 Excellent

Breana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Milano is placed in a great area, me and my mate was able to walk to pretty much everything, food, shopping, bars, and local convenience stores. The staff were very friendly and helpful, we were even given complimentary umbrella for the rain. I really appreciate the hospitality, I would definitely recommend others to stay here. I felt safe and everyone in the area was very welcoming.
Stayed 2 nights in Sep 2025

10/10 Excellent

Geraldine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Sep 2025

10/10 Excellent

Cynthia

Stayed 5 nights in Sep 2025

6/10 Okay

Cheany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was convenient when it came to shopping, dining, & tourist attractions all in walking distance. Room was clean, temperature was cool, bed was very comfortable. Nice friendly staff. However, my room was not cleaned by housekeeping for the first two days of my stay. I had to complain to the front desk on Sunday evening in order to have someone come on Monday to clean. (I checked in on Friday at 4pm. My room was finally cleaned with fresh towels for the first time on Monday afternoon)
Stayed 4 nights in Sep 2025

10/10 Excellent

Josephine

Stayed 3 nights in Aug 2025

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

ingrid

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Felipe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Connie

Stayed 4 nights in Aug 2025

6/10 Okay

Namrata

Liked: Cleanliness
Likes - excellent location, heart of old town. Room clean with basic amenties, Water dispenser on the floor. Dislikes - no hot water in the shower, placement of shower is right under your head with a tiny room, you ll end up watering your hair, each time.no shower caps provided. Basic like wine/ beer opener, cutlery doesnt exist. Over all, i didnt feel value for money paid
Stayed 3 nights in Sep 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little disappointed on some points. They did not have a luggage cart, ironing board or iron. The water in the shower did not get hot. The front desk people were amazing. The room was clean and the location was good.
Stayed 1 night in Sep 2025