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Holiday Inn Cucuta by IHG

4.0 star property

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Photo gallery for Holiday Inn Cucuta by IHG

Porch
Outdoor pool
Exterior
2 restaurants, breakfast, lunch, dinner served; international cuisine
Daily buffet breakfast (COP 50000 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
$59
Dec 7 - Dec 8

Explore the area

View in a map
Entre Las Calles 11a Avenida 2e Esquina, San José de Cúcuta, Norte de Santander, 540006
  • Place, Ventura Plaza Commercial Center
    ‪3 min walk‬
  • Place, Colon Park
    ‪6 min walk‬
  • Place, Gobernación Norte de Santander
    ‪11 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

9.8 out of 10
Exceptional
(8 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor) | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(5 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(24 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

9.8 out of 10
Exceptional
(46 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds (High Floor)

9.6 out of 10
Exceptional
(13 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, soundproofing

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Cucuta by IHG

4-star San José de Cúcuta hotel with rooftop terrace
2 restaurants, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Holiday Inn Cucuta by IHG offers 96 accommodations with minibars and safes. A pillow menu is available. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This San José de Cúcuta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
In addition to an outdoor pool, Holiday Inn Cucuta by IHG provides a steam room and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

Holiday Inn Cucuta by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Madeira - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Terraza Sorrento - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: COP 50,000 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Madeira
  • Terraza Sorrento

Things to do

  • 24-hour gym
  • Outdoor pool
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 45-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8 AM to 8 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Cucuta Hotel
Holiday Inn Cucuta Hotel San José de Cúcuta
Holiday Inn Cucuta San José de Cúcuta
Hotel Holiday Inn Cucuta San José de Cúcuta
San José de Cúcuta Holiday Inn Cucuta Hotel
Holiday Inn Cucuta Hotel
Hotel Holiday Inn Cucuta
Holiday Cucuta San Jose Cucuta

Holiday Inn Cucuta by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 765 out of 1012 reviews
Rating 8 - Good. 154 out of 1012 reviews
Rating 6 - Okay. 38 out of 1012 reviews
Rating 4 - Poor. 21 out of 1012 reviews
Rating 2 - Terrible. 34 out of 1012 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen Lydia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good experience, will go back and never leave without tasting the amazing pizza from the terrace restaurant! Delicious!
Stayed 5 nights in Aug 2025

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el personal fueron súper amables, y siempre dispuestos a ayudarte, especialmente los de la recepción.
Stayed 1 night in Aug 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falto más organización en el servicio de desayuno con respecto la disposición de las tazas de café, platos, cubiertos por cuanto no están bien accesible y cerca de donde corresponderia
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuve cuatro noches con mi familia, fue excelente. La atención del personal es muy buena, la localización excelente y segura.
Stayed 4 nights in Aug 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room a lot, it was c by
Stayed 2 nights in Aug 2025

8/10 Good

Lindsay

Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Very professional and friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Juancarlo, New Orleans

Stayed 1 night in Jul 2025

10/10 Excellent

Zaymar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Salvador

Stayed 1 night in Jul 2025

10/10 Excellent

rogger

Stayed 2 nights in Jun 2025

10/10 Excellent

Dohrys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien localizada , tiene restaurante y un rooftop muy bonito . El desayuno súper completo y muy bueno . Muy agradable el hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Wimberg

Stayed 1 night in Jul 2025

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Nest door to a shopping center, safe , the place is well maintained and spotless clean.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jorge Miguel, Fulshear

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel, and it was truly a wonderful experience from start to finish. The property itself is well maintained, with comfortable rooms and excellent amenities. But what really made my stay exceptional was the outstanding service. I especially want to recognize Mr. Max, who was by far the best person and employee I encountered during my visit. Max went above and beyond in every interaction, whether it was answering questions, offering helpful recommendations, or simply greeting guests with genuine warmth and kindness. His professionalism, attentiveness, and positive attitude made such a difference and truly elevated my stay. If you’re considering a visit, I highly recommend it and be sure to say hello to Max. He’s a remarkable person and a credit to the entire hotel team.
Stayed 4 nights in Jun 2025

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Atentos con este hotel. Es el único que, a pesar de que tengo el sello de entrada a Colombia en el pasaporte, cobra un 'impuesto/cobro' adicional. Según Expedia, el hotel ya estaba completamente pagado. Otros hoteles en Cúcuta y en el resto de Colombia no hacen este cobro adicional. Dudo al 100% de la honestidad de sus prácticas comerciales.
Stayed 1 night in Jun 2025

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. It’s close to a big mall
Stayed 1 night in May 2025

8/10 Good

Rafael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, good location.
Stayed 1 night in May 2025

10/10 Excellent

Vicente, Guanare

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay in Cúcuta
Stayed 1 night in May 2025

8/10 Good

J. Brando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
Stayed 3 nights in May 2025

10/10 Excellent

Kenny, Bayshore

Stayed 7 nights in May 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and comfort bed.
Stayed 1 night in Feb 2025