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Rose Hill Vacation Packages

Staff was helpful and courteous

Upon entering Room 424, we were immediately met with an overwhelming odor consistent with mildew, mold, and animal waste. The smell was so pervasive that even breathing through our mouths, we could still taste it in the air. After nearly 12 hours on the road, we fully intended to shower, grab dinner, and get some sleep. Instead, we spent our time determining whether the room was even suitable to occupy. During our inspection, in addition to the pervasive smell, we found multiple maintenance and cleanliness issues, including damaged flooring, heavily worn and stained cabinetry and countertops, evidence of water damage under the sink, burn marks, damaged trim, and an air freshener on max that appeared to be *attempting* to mask the odor rather than address it. The room was simply not reasonably habitable. We returned to the front desk, explained that the room smelled of mildew, mold, and animal waste, and informed them that we would NOT be staying. We then paid for a room at another hotel because there was NO WAY we could have slept there!!!

Standard room, as expected

A/C worked great when it was hot outside. Breakfast was the bare minimum as far as choices. Biscuits, sausage, cereal, oatmeal, yogurt or a bagel and that was it. No issues with our stay.

Last minute reservation through Expedia's website. There were no staff present upon arrival. When a staff member was eventually able to assist with check-in, the process was very rushed. The room smelled like cat urine and hadn't been deep cleaned in some time. The bathroom and sink were especially dirty. The AC unit was very noisy, but kept the room cool. Neighbors were up late into the night. Lots of late into the night movement, doors slamming, and disruptions. The walls are VERY thin. If the AC was not running, I could hear everything next door. Slept horribly. The next morning the toilet overflowed. I went downstairs to report the issue. Instead of sending someone, they knocked and left a plunger outside my door. This property is very run down, dirty and the staff are very unhelpful. The ratings on Expedia's website in no way accurately reflect the true condition of this property. I have found most of the ratings on Expedia are NOT reliable. This property is not worth a stay under any circumstances unless you are incredibly desperate for a room.

Extremely large unit that was very clean!

The room was supposed to be non smoking It was overwhelming with smoke smell. The room was dirty we walked in and right back out