2/10 Terrible
Le'Ana
Apr 1, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I honestly start? Upon arrival, the gentleman at the front desk was courteous and polite, assisting us with checking in and providing me with my room key. I originally booked a room on the concierge level. However, upon entering the original room that I was assigned to with my family, I was extremely dissatisfied to find it in an unacceptable state. The room had not been cleaned following the previous guest's departure, with trash still in the garbage cans, towels on the bathroom floor, and unmade beds with no fresh sheets. I documented the condition with photographs and brought it to the attention of the gentleman at the front desk, who then summoned his manager. The gentleman at the front counter was very apologetic. The manager offered 10,000 Marriott points for the inconvenience, but then made an unnecessary comment: “Is this what they do for you?” implying that this was a customary practice for me, which I assured her was not the case; this was my first time checking into a Marriott and my room looked like this. She subsequently relocated us to a basic room on the 4th, but upon attempting to enter, I found that my key did not work. I went back downstairs for the 3rd time and Maintenance personnel were summoned to assist and confirmed that the issue lay with the door's batteries, which needed replacement. However, even after the batteries were changed, the key still did not work, necessitating the involvement of a supervisor to reset the door's modem. This proces
Le'Ana
Stayed 2 nights in Mar 2025