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Hyatt Regency Rochester

3.5 star property

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Photo gallery for Hyatt Regency Rochester

Front of property - evening/night
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • 24/7 front desk
$162
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
125 East Main Street, Rochester, NY, 14604
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Place, Eastman School of Music
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(6 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

7.4 out of 10
Good
(19 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

7.6 out of 10
Good
(12 reviews)
  • 350 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline) | Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed (Skyline)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

8.0 out of 10
Very good
(57 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View

7.0 out of 10
Good
(9 reviews)
  • 350 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hyatt Regency Rochester

3.5-star Rochester hotel, connected to the convention center in Downtown Rochester
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Regency Rochester offers 341 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 55-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Parking is available onsite for a surcharge.

Hyatt Regency Rochester is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11 AM.
CORSO ~ Italian Casual - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSO ~ Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 16 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CORSO ~ Bar
  • CORSO ~ Italian Casual

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (72 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 22 for adults, and USD 9 to 15 for children
  • Covered self parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 396 out of 1002 reviews
Rating 8 - Good. 219 out of 1002 reviews
Rating 6 - Okay. 177 out of 1002 reviews
Rating 4 - Poor. 108 out of 1002 reviews
Rating 2 - Terrible. 102 out of 1002 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mohammed Sohel

Traveled with pets
Didn’t clean the room. Didn’t make the beds. Filthy elevators and charged for basic things. Will never go back again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Husband and I had a night away without the kids. Good service, nice room.
Stayed 1 night in Jul 2025

8/10 Good

Ericka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Carey

Traveled with family and small children
Disliked: Cleanliness
Hi Hyatt, All the staff we interacted with were very professional, helpful, and kind. We loved breakfast at Astor on Main . The coffee shop in the lobby was disappointing because it advertised bagels but didn't have these and weren't open on Sunday. We wish that overall the hotel could have been cleaner.
Stayed 3 nights in Jul 2025

2/10 Terrible

Kegyn

Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom is dirty. And our aheets were dirty
Stayed 1 night in Jul 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Shannon

Stayed 1 night in Jul 2025

10/10 Excellent

Pat

Business traveler, Traveled with family
Liked: Staff & service, amenities
10
Stayed 1 night in Jul 2025

6/10 Okay

Selina

Stayed 2 nights in Jul 2025

2/10 Terrible

Rebecca

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

John

Traveled with partner
Pros: nice view on high floor; firm bed Cons: centrally located in downtown Rochester where running into homeless transients and drug addicts is guaranteed day & night; limited dining options within hotel especially in the evening; vending machines? Serious? Hotel is old and it shows. Don't be fooled by the name and pictures. Conclusion: overall OK; unsafe area; there are better options close by. Will not stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Samuel, New Haven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a complimentary breakfast for free.
Stayed 1 night in Jul 2025

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was so cloudy you couldn’t even see the bottom in the shallow end. My girls wouldn’t even go in, and they’re 9 and 11 so if that doesn’t speak volumes when a child won’t even swim in it. Front desk staff wasn’t very friendly or welcoming. Rooms were dirty. The outdoor terrace which was one of the reasons I chose this hotel (plus pool and river view location) wasn’t even open. I paid extra for river view and it was definitely not what I would consider something to pay extra for.
Stayed 1 night in Jul 2025

4/10 Poor

John, Crystal Lake

Liked: Staff & service
Disliked: Cleanliness
The staff is fine. However the resturant which was used for breakfast was disgustingly dirty and ill kept. Especially the carpeted floor. The resurant on the lobby level was fine as well. It is just the breakfast area.
Stayed 1 night in Jul 2025

2/10 Terrible

Ankush

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, definitely not a 4 star. Asked for the room to be cleaned and it was not. Terrible hotel and unfortunately not many options around.
Stayed 2 nights in Jun 2025

6/10 Okay

Anjuli

Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Jordan

Traveled with family

Better off anywhere else

When we got there they said they had no idea how we were able to book the room because they had no room available but they offered us vouchers if we would wait for them to prepare the room the shower leaked all over the floor there was two towels in the room no bedsheets for the pullout bed asked numerous times if we were gonna get the vouchers for food they said they would have towels sent to the room and send the vouchers for food they never sent anything and completely disregarded us at all cost and they also came knocking on our door at 9:30 in the morning asking us when we were leaving so they could clean the room the person who promised us a voucher her name was Victoria she did the bare minimum said words that seemed offering but never followed through with one thing besides the parking validation that she gave me with one room key I would never stay at this hotel again save your money don’t waste your time also I stayed in a VIP skyline so for 500 a night you would think this would not be the case I literally cannot wait to get off that property and never talk to a person there again
Stayed 1 night in Jun 2025

10/10 Excellent

Bianca

Liked: Cleanliness
front desk was very nice
Stayed 1 night in Jun 2025

2/10 Terrible

Qi

Stayed 4 nights in Jun 2025

6/10 Okay

Brad

Traveled with partner
Disliked: Amenities
The bar staff was very attendant. Our room had a few issues: no daily room service, had to ask. Supposed to be cleaned every third day but was not. Tiny, tiny soap!! Parking pass did not work first time but did later.
Stayed 4 nights in Jun 2025

8/10 Good

Aviana

Great hotel
Stayed 1 night in Jun 2025

6/10 Okay

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities

A bit disappointing

The floors were dirty. The room entryway is dark. The shower has no light, so it’s dark. The soap holder in the shower is janky, so the shampoo/conditioner bottles fall off. The general feel was that our room was dirty, janky, and not in good repair. Staff was all right. Front end lobby person made it feel like it was a huge ordeal to print out a parking ticket pass.
Stayed 1 night in Jun 2025

10/10 Excellent

Brytany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025