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Holiday Inn Express Rochester - University Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Rochester - University Area by IHG

Exterior
Free daily continental breakfast
Premium bedding, in-room safe, desk, laptop workspace
Indoor pool
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
$141
includes taxes & fees
Apr 27 - Apr 28

Explore the area

View in a map
717 E Henrietta Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪5 min walk‬
  • Place, University of Rochester
    ‪4 min drive‬
  • Place, Strong Memorial Hospital
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.2 out of 10
Very good
(60 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communication)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(64 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communication)

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express Rochester - University Area by IHG

Hotel in Brighton
An indoor pool, a 24-hour fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
Holiday Inn Express Rochester - University Area by IHG offers 105 air-conditioned accommodations with video-game consoles and safes. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Rochester - University Area by IHG features an indoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 452 square feet (42 square meters) include conference space. This business-friendly hotel also offers barbecue grills, multilingual staff, and a picnic area. Onsite self parking is complimentary. A total renovation of this property was completed in March 2023.

Holiday Inn Express Rochester - University Area by IHG is a smoke-free property.

A complimentary continental breakfast is served between 6:00 AM and 10:00 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available on weekdays 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 452 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Renovated entire property - March 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels
  • Video game console

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quinta Inn Rochester South
Quinta Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
La Quinta Inn And Suites Rochester South
Holiday Inn Express Rochester Brighton Hotel
Holiday Inn Express Rochester Brighton
Holiday Inn Express Rochester University Area Hotel
Holiday Inn Express Rochester University Area
Holiday Inn Express Rochester University Area

Holiday Inn Express Rochester - University Area by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 162 out of 1003 reviews
Rating 4 - Poor. 89 out of 1003 reviews
Rating 2 - Terrible. 93 out of 1003 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Hangying

Stayed 1 night in Jan 2026

10/10 Excellent

Ndolomo

Traveled with partner
Liked: Cleanliness, amenities
Yes
Stayed 1 night in Jan 2026

6/10 Okay

Austin

Traveled with partner
Disliked: Amenities
Room was okay few things didn’t work staff was friendly
Stayed 2 nights in Jan 2026

4/10 Poor

sheng

Liked: Staff & service
Disliked: Cleanliness
food ok， room bed， washroom not so clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Tanya

Stayed 2 nights in Nov 2025

4/10 Poor

Linda

Traveled with family
Disliked: Staff & service, amenities
The staff were very dismissive to me and my family. When we checked in it was like we were scum on her shoe and when we checked out we had to holler that we wants to check out and wait over 10 mins before anyone showed up. The beds were like rocks and the coffee pot didn’t work. When we asked if there was coffee we could get we were met with a curt NO
Stayed 1 night in Jan 2026

2/10 Terrible

Maryam

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived late evening and was shown a room that was clearly unclean. The floor had not been vacuumed and the bed sheets were visibly dirty. I did not stay, did not drop my bags, and left immediately after speaking with the front desk. I was told I could leave and that a refund would be issued. Later, the hotel falsely claimed that I used the room, which is untrue. I had to book another hotel the same night. Very disappointing handling of a legitimate cleanliness issue.
Stayed 1 night in Jan 2026

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice room, staff very helpful and friendly. Only issue I had was it had snowed and noone had cleaned off the walkway to the parking lot. Very slippery if you weren't careful, plus about 2" of snow on it.
Stayed 1 night in Jan 2026

4/10 Poor

Daiana

Traveled with family
Disliked: Cleanliness, amenities
Aquí tienes una traducción natural y clara al inglés, con un tono adecuado para una queja o reseña: The room was dirty; it hadn’t been vacuumed, and there were dirty socks next to the fridge. There were no towels. Thankfully, we were moved to another room. However, it was still very poorly maintained: the toilet hadn’t been cleaned, the carpet was dirty, and the noise from the heating system kept us awake. At the pool, there were no towels available, and the water was very cold. Aquí tienes la continuación en inglés, manteniendo el mismo tono de queja formal: Additionally, during breakfast, maintenance was being done on the main entrance door. It was kept open, which made the breakfast area extremely cold.
Stayed 1 night in Dec 2025

4/10 Poor

Pedro

Liked: Staff & service
Disliked: Cleanliness
The cleanliness of this hotel is not a HIE standard, different odors also.
Stayed 1 night in Dec 2025

6/10 Okay

mandee

Stayed 1 night in Dec 2025

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness
Most of the staff was pleasant, some of the women cleaning the rooms were very unpleasant. The room was standard. The front desk was always empty so when I wanted to buy something downstairs I waited over 10 minutes and no one ever came besides the rude cleaning ladies who ignored us so I couldn't even purchase it. It was an okay experience, did the job for one night.
Stayed 1 night in Dec 2025

4/10 Poor

Hany

Stayed 2 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 2 nights in Dec 2025

8/10 Good

Ronald

Stayed 1 night in Nov 2025

8/10 Good

Jessica

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The girl that checked us in was very nice, the breakfast was well stocked and warm things were warm and there was lots of options, the pool was fun disappointed they don’t keep towels at the pool though and there were only two body towels in my room but 4 of us staying in there. The room was nice but the bathroom was grimy and the faucet was dirty and there were visible stains on the comforter. Less than ideal.
Stayed 1 night in Dec 2025

10/10 Excellent

Jody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not an elegant place but the rooms were nice, clean, and the bed firm and very comfortable...the staff was outstanding, very friendly and helpful...more than enough breakfast offerings, with freshly ground and brewed coffee..easy parking...all at a great price...to be recommended...
Stayed 1 night in Dec 2025

4/10 Poor

Tiffany

Stayed 1 night in Dec 2025

10/10 Excellent

Brynn

Stayed 1 night in Nov 2025

10/10 Excellent

Debra

Stayed 1 night in Dec 2025

4/10 Poor

Barry

Liked: Cleanliness
Stayed 1 night in Nov 2025

4/10 Poor

Lorna

Traveled with group
Disliked: Cleanliness, amenities
Room not ready and no one to clean the room
Stayed 2 nights in Nov 2025

8/10 Good

THOMAS, BELTON

Stayed 2 nights in Nov 2025

10/10 Excellent

Terry and Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our king size room was very spacious, comfortable and clean. I would add that the rug edges at baseboards needed vacuuming. It was quiet, even tho next to highway. The staff was very friendly and pleasant. We didn’t eat breakfast but I did grab 2 muffins for the road. It looked like a good variety of food available tho. Definitely would stay there again, if needed somewhere in that area.
Stayed 1 night in Nov 2025

10/10 Excellent

Keith

Stayed 1 night in Nov 2025