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Best Western The Inn At Rochester Airport

2.5 star property

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Photo gallery for Best Western The Inn At Rochester Airport

Lobby
Reception
Fitness facility
Standard Room, 1 King Bed, Non Smoking, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
$103
includes taxes & fees
Jan 13 - Jan 14

Explore the area

View in a map
395 Buell Road, Rochester, NY, 14624
  • Place, Genesee River
    ‪1 min drive‬
  • Place, University of Rochester
    ‪4 min drive‬
  • Place, Rochester Institute of Technology
    ‪7 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed) | Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

8.2 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed) | Individually furnished, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed) | Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

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About this property

Best Western The Inn At Rochester Airport

Rochester hotel close to University of Rochester
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a microwave in a common area, a business center, and a 24-hour front desk are onsite. Change of towels is available on request.
Best Western The Inn At Rochester Airport offers 55 accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western The Inn At Rochester Airport is a smoke-free property.

A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Extended parking on site (surcharge)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Inn Rochester Airport
Best Western Rochester Airport
The At Rochester Rochester
Best Western The Inn At Rochester Airport Hotel
Best Western The Inn At Rochester Airport Rochester
Best Western The Inn At Rochester Airport Hotel Rochester

Best Western The Inn At Rochester Airport Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1016 reviews
Rating 8 - Good. 277 out of 1016 reviews
Rating 6 - Okay. 170 out of 1016 reviews
Rating 4 - Poor. 90 out of 1016 reviews
Rating 2 - Terrible. 79 out of 1016 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kathryn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one staff member working. He was the front desk host AND the shuttle driver. Took him more than 10 minutes to come across the street to the airport. Followed me in and I realized he had a sign up that said “on a shuttle run, be back soon” so guests have to wait for service if another guest needs a ride to/from the airport. The room smells like smoke and doesn’t appear to have been thoroughly cleaned. Things are coming apart (the edges of the window, and the seams in the bathtub, etc). I started to shower and went to wash my hair only to discover the shampoo was completely empty. I got out and stood, freezing in a towel, in my room to call down to the front desk. I called three times with no answer. So I got dressed and went downstairs with a towel wrapped around my hair, and waited at an empty front desk until the main employee guy came back from whatever he was doing outside. He got me a shampoo bottle and didn’t even apologize or say a single word about it. I resumed my shower only to realize there were two bottles of conditioner in place of any body wash. Overall I’m super disappointed and will never recommend this hotel to anyone, and my company travels to this area a lot for work.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the event we we attending over the weekend
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option for quick overnight stays

The hotel is well maintained, reasonably priced and close to the airport.
Stayed 1 night in Oct 2025

10/10 Excellent

Brady

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Oct 2025

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole place is very nice
Stayed 1 night in Oct 2025

10/10 Excellent

Mónica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente ubicación y servicio.
Stayed 1 night in Oct 2025

2/10 Terrible

Jody

Disliked: Cleanliness, staff & service, room comfort
With a procedure scheduled at the hospital for my husband - I needed to eat before we left. “Breakfast” was a joke! There were no knifes for the waffles or brea/ toast. When I asked, he just said no and shook his head. The “hot” water was cold and had a film in it. The donuts were old- glaze melted. OJ like water. Terrible!
Stayed 1 night in Sep 2025

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, amenities
The attention could be better
Stayed 1 night in Sep 2025

10/10 Excellent

Kendall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

James, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for 1-night going to the airport early next day. Not a location that offers much more than that. On a corporate drive, right next to airport. Good room, good price. Extended parking $7 p/day. Flight leaves 6am tomorrow. Shuttle was available.
Stayed 1 night in Sep 2025

4/10 Poor

Alexis, San Juan

Traveled with family
Disliked: Staff & service
Room was ok, but the front desk attendance told us we can have a late check out at 1pm and then they charged us for the late check out.
Stayed 1 night in Sep 2025

10/10 Excellent

Carl, Morrow

Stayed 1 night in Sep 2025

6/10 Okay

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Being near the airport there was no place to eat dinner. We had order takeout. The hotel is nothing like the pictures. But recently remodeled
Stayed 1 night in Sep 2025

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Minna

Business traveler
Liked: Cleanliness, staff & service
Polite friendly staff. Shuttle servive great.
Stayed 2 nights in Sep 2025

6/10 Okay

Monica

Disliked: Staff & service, amenities, property conditions & facilities
After being stuck in the airport due to overbooked flights, I was finally rerouted. However, by the time I arrived at the hotel and got into my room (at ONLY 7:30-7:45pm), the dining options were over! Tried ordering via Grub Hub, Door dash and Uber Eats and NO BODY WOULD DELIVER to that address! 😡 Secondly, the property maybe upgrading the lobby and hallways, but the rooms need a major overhaul.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Jenah

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
It was an ok place to lay your head for the night.
Stayed 1 night in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great and the staff was very helpful
Stayed 2 nights in Sep 2025

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is clean and facilities provided are in good condition
Stayed 1 night in Sep 2025

8/10 Good

Barry

Stayed 1 night in Sep 2025

2/10 Terrible

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Shuttle driver was very rude!
Stayed 1 night in Sep 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was wonderful. Very comfortable rooms with excellent service.
Stayed 1 night in Aug 2025

10/10 Excellent

Kat

Stayed 1 night in Sep 2025