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Best Western The Inn At Rochester Airport

2.5 star property

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Photo gallery for Best Western The Inn At Rochester Airport

Welcome to our contemporary lobby, featuring a central reception desk with a geometric patterned backdrop, flat-screen TV, and comfortable seating areas.
Welcome to our lobby, featuring a reception desk, comfortable seating area, and stylish rug leading to a hallway.
Two beds with matching headboards and footboards, a flat-screen TV, and a coffee maker are featured in this stylish room.
Welcome to our lobby, featuring a sleek reception area, comfortable seating, and a stylish rug.
Relax in the spacious lobby with a comfortable sofa, seating area, and beverage dispenser.

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym

Explore the area

Map
395 Buell Road, Rochester, NY, 14624
  • University of Rochester
    ‪3 min drive‬
  • Strong Memorial Hospital
    ‪4 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min walk‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed) | Individually furnished, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Living Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Ballroom

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Larger Room)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western The Inn At Rochester Airport

Rochester hotel close to University of Rochester
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a microwave in a common area, a business center, and a 24-hour front desk are onsite. Change of towels is available on request.
Best Western The Inn At Rochester Airport offers 59 accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western The Inn At Rochester Airport is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free self parking on site
  • Extended parking on site (surcharge)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 1 for adults and USD 1 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 1 for adults and USD 1 for children
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Inn Rochester Airport
Best Western Rochester Airport
The At Rochester Rochester
Best Western The Inn At Rochester Airport Hotel
Best Western The Inn At Rochester Airport Rochester
Best Western The Inn At Rochester Airport Hotel Rochester

Best Western The Inn At Rochester Airport Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1016 reviews
Rating 8 - Good. 306 out of 1016 reviews
Rating 6 - Okay. 163 out of 1016 reviews
Rating 4 - Poor. 91 out of 1016 reviews
Rating 2 - Terrible. 73 out of 1016 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Cormac

Stayed 1 night in Apr 2025

10/10 Excellent

Rahni

Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very convenient and comfortable place to stay.
Stayed 1 night in Apr 2025

8/10 Good

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Kevin

Traveled with family
Stayed 2 nights in Apr 2025

2/10 Terrible

Boyd

Stayed 1 night in Apr 2025

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Great staff .
Stayed 1 night in Apr 2025

8/10 Good

Cheng

Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Stay away

Booked and paid for specifically 2 beds. Travel with my 15 year old daughter. Front desk argues with me that I only booked 1. Showed him the invoice and response was... Oh we have no more rooms. Not sorry, or I was wrong. Funny but two more families checked in after I raised my concern. Asked for a cot at least. Oh no, we can't for a cot in there. (He could have). Get to the room. Faucet drips but not bad enough to be a concern Main light fixture has 3 bulbs. Turn the switch off and 2 lights go dark but 1 stays lit? Annoying and potential electrical issue? I've been to "Budget" places and not taken time to review because I knew it would be dated and dinged up. For the price ($160) it was not budget and the service was some of lowest I've experienced.
Stayed 1 night in Apr 2025

6/10 Okay

melissa m

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At arrival was given room with 1 bed and had to go back downstairs to get correct room. Looks like they are trying to remodel but it’s very half a**ed. Rooms were clean for the most part. Luckily we only needed the room a short time. Didn’t even attempt to try the breakfast.
Stayed 1 night in Apr 2025

4/10 Poor

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Premanand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay near the airport

We had a very brief stay, as we headed straight from the airport late night and left the following morning. The airport shuttle from the hotel was very prompt and convenient. The breakfast had a variety and was pretty good.
Stayed 1 night in Mar 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service
Property was under renovation but still fully functional. Breakfast was good. Rate was fair. Location was great. No wifi. Had to use airports!
Stayed 2 nights in Mar 2025

8/10 Good

Sook Peng

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's clean. No cigarettes smell. Very convenient to RIT and Dinosaur BBQ

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Sook Peng

Stayed 1 night in Mar 2025

8/10 Good

mark

Stayed 1 night in Mar 2025

4/10 Poor

Marla

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room I was given had not been cleaned. Trash on the floor and the bed had not been made. Came back downstairs and no one at the desk. I called the hotel, no answer. Call corporate and they connected me to customer service - got a voicemail. Finally someone came back into the hotel. He apologized and gave me a different room. That one had construction supplies all over the floor. Called down, he came up and gave me a third room. Clean, but the lock looked like it was going to fall off the door and the sink was leaking. I stayed there because I was exhausted. Would not go back again.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple, no-frills stay

Our stay at the Best Western at Rochester Airport was totally satisfactory. Check-in was smooth, our room was clean, and breakfast was efficient and satisfying.
Stayed 1 night in Mar 2025

4/10 Poor

Jorge

Stayed 1 night in Mar 2025

4/10 Poor

Bobbi

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is very weird that I only seen Men working. Also when checking in the Man at the counter looks right pass me and asked the guy behind me how he could help him. I had to speak up and say no I am next as I was right in front of him. You can not walk the hall late or they will yell as I am a late night person not an early morning person. Breakfast is horrible and not much of an option. Does not have a pool.
Stayed 1 night in Mar 2025

8/10 Good

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed for one night after a flight delay. Close to the airport (across the street), and reliable shuttle to and from. Friendly staff.
Stayed 1 night in Mar 2025

6/10 Okay

Carol ann

Traveled with family
Liked: Staff & service, amenities
Affordable and decent stay, a bit noisy, but that’s to be expected being across the street from the airport. Overall it met our needs
Stayed 1 night in Mar 2025