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Rio San Juan Vacation Packages

Quite nice place

When we arrived, everyone was friendly. After the first day it was as if we were a burden. Our ceiling in our bathroom was leaking so we had to keep towels on the floor to avoid falling. Mold was all over the bathroom as well and a chipped tile you had to avoid in the entry to the shower. Let the front desk know about the leak in the bathroom 1 st day. The 3rd night the bathroom exhaust fan fell out of the ceiling. Told guest services they said someone would come to fix that. So, we left for dinner outside the resort as the food was terrible at the resort. We came back the fan was not fixed. I tried not to be in the room as the mold was to much. My husband went to get ice in the morning that was an ordeal to say the least. By the last night our air condition started to leak on the bed. I called to report and no one ever addressed it. We went to flip our pillows to the end of the bed so not to sleep on the wet end for the night and found the whole end of the mattress was moldy because the a/c must have leaked b4 and they basically turned the mattress around. Piece of the ceiling in the bar area fell they left it on the floor the whole week. They tried to sell their club but with horrible food and no upkeep who would want to buy into that not knowing what the other resorts look like. I based my trip on a past Viva Wyndam experience that was good however this is not even close to the same. There are serious health and safety issues in this resort that need addressing.

La verdad me encantó todo de esta villa 🌞👌

Amazing, we had an amazing time!

The property is even more beautiful in person! The room was spotless, the beds were very comfortable, and the staff was so friendly and welcoming. Great location as well—would definitely stay here again!

Espectaculares vistas, súper limpio, moderno, acogedor. Una maravilla. Anfitrión y el staff del establecimiento excelentes!

During my stay, Victor was kind, hospitable, funny, and polite. We did make a complaint about a staff member following us to our room when exiting the elevator. That same staff member opened our door even when we had the do not disturb sign on.