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Richmond Vacation Packages

Room could have been cleaner and toilet not working properly

This stay was amazing. We just did a mini get away for our first time in Rhode Island and not only are we in love with the state but also the apartment was amazing we didn’t want to leave. Everything was cleaned and up to par the building was quiet and clean as well. Check in and out was effortless. We cannot wait to come back and book again! Thank you so much!

They close at 4pm which is also the time you have to check in, impossible to get ahold of the people working there I called so many times. First red flag was the immediate smell when entering the room, it smelt old and like it has never been cleaned before. When we pulled down the Murphy bed there were stains on the bed and bed sheet, and the blanket they gave was a thin fleece blanket that looked 20 years old. Walls so thin I heard the drunk people above me all night long stomping and being loud. You get what you pay for certainly. Would come back to westerly but would splurge more for better quality

Unfortunately, my stay was quite disappointing. The customer service was poor, and I did not feel that my concerns were handled with the level of professionalism or attentiveness I expected from a hotel. One of the amenities that was promised with the room was air conditioning, but the AC was not working during my stay. This was especially frustrating because it significantly impacted the comfort of the room and was an amenity I was expecting to have available. I was also surprised and dissatisfied to find that there was no dresser or adequate place to hang clothes. This made it difficult to unpack and organize my belongings during my stay. Overall, between the poor customer service, the lack of working AC, and the limited storage for clothing, I don’t feel that the stay met the expectations set when I booked the room. I hope the hotel takes this feedback seriously and makes improvements for future guests. I will mention that I did get a partial refund from the hotel but had to reach out numerous times to get it