4/10 Poor
Douglas
Traveled with family
Oct 6, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated in "downtown" Rhinelander, where my son and I traveled to for a multi-day cycling event. Though, downtown, the setting surrounding the hotel is far from desirable to look at... With rundown homes, scenes of drunk people leaving the bar nextdoor, and the unkempt asphalt parking lot. The staff were rude / unwelcoming, and it seemed that their guests were a burdon to them. The room was renovated, from some previous state of being, to what it is now, without much attention to detail; shotty, sloppy caulking and painting. The HVAC was functional. The door to our balcony was difficult to open / close, and every time we went out there, we could smell nothing but cigarette smoke visiting us from other rooms' balconies. The floor was absolutely filthy, and we never received any service... I never saw a single cleaning person in three days. The linens were all old, thin, dingy, and stained, though I believe they were clean... We never received any fresh towels or mid-stay cleaning. We did not use the pool or hot tub, as the water was a bit cloudy for my taste. The free breakfast is exactly what you'd expect after reading the above, too... We did not partake.
I would not stay here again, nor would I recommend the establishment to friends or family.
Douglas
Stayed 2 nights in Oct 2025