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Ramrod Key Vacation Packages

I was disappointed at arrival when I saw a sign about the pool being closed until further notice when I had called several times before booking to make sure no such thing would happen. Staff werent as friendly or helpful as Id expect and was never given a date of when the pool would be open or my family and I would've booked elsewhere for less than the price. I was looking forward to the amenities and wasnt given updated information and didnt like the overall grim and dirt of the place. I dont expect top notch service but the bare minimum and communication should be there. I requested a refund of some sort for the inconvenience of the pool being shut down but no followup or communication either. A free drink or meal voucher could've went a long way instead of annoyance and rudeness from the staff. Save your money and annoyance and book elsewhere.

Estuvo de lujo!! Cerca y comodo

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I love the room. I would definitely stay again. The only thing I would say is the showers are definitely not hot enough for me. I don’t know if I just like it too hot but that’s the only issue I really had.

The apartment had not been cleaned thoroughly. The bed sheets were not clean and the floor was dirty. I would appreciate it if the cleaning could be done more carefully in the future.

Enjoy our stay

Everything was exceptional

Resort Fee is something that we did not notice when we booked online through Expedia. We paid $45+tax extra per night. Also, there is Service fee $3 per person for Breakfast that is included.