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Quincy Vacation Packages

We had a death in the family. I called this hotel and spoke to the staff about paying for a room with my credit card for my brother since he did not have the funds. The staff told me to sign a credit authorization form and send it back which I did. The time was 5:37 pm. I also informed them that they would be driving in from Alabama and it would be after 3 am or so. They said that was fine. We'll at 4:08 am my sister in law called in tears stating that they would not let them check in because it was passed the window. This was after they tried saying they didnt have a room available. I was offered to pay for another night if they wanted to stay with no other option. So let me get this clear....you want me to pay double incidental fees at 150$ plus the rate at 81$ then double tax after being told everything would be fine. After my family drove 8 hours overnight after working all day they were met with THIS plus rude condescending staff. Your employees are ripping off paying guests for their "own" benefit is what is CLEARLY taking place here at this property. I sent them to holiday inn where they were met with a warm welcome and a chuckle from the staff beings they have never heard of such a thing or a "time window" or also why you wouldnt have just been a decent human.

Location

Very clean room and very spacious. Coffee was on point at breakfast

This place was exceptional. The only flaw I noticed was the bathroom door wouldn't latch unless you put some weight on the handle and there was everything for coffee except coffee so bring grounds with you!

We enjoyed our stay here very much! Staff was very helpful & k8nd

The bathroom tub was slanted towards the drain and had several cracks around by the wall. The water pressure was not great and it took several minutes to get hot water in the shower. The breakfast was pretty good with options for everyone. The room was very humid and the covers and rug were actually moist feeling when we arrived to the room. Overall would probably not stay again if I had a similar option for the price