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Qerret Vacation Packages

Great

Staff were amazing! So friendly and helpful. The pool area was nice and peaceful. Location ideal, just away from the noise but just a short walk for food and drinks.

I stayed at this 5-star hotel in Sarandë, Albania, and unfortunately my experience was very disappointing. The hotel itself is very big, beautiful, and has a lot of potential, but the management and organization are far below the standard expected from a 5-star property. From the moment we arrived, we noticed problems. We were given only one room card even though there were two people staying in the room, which is very inconvenient. The room also did not have a smart TV, only a basic television, which does not match the expectations of a 5-star hotel. The communication with reception was one of the biggest issues. Every time we tried to call reception from our room, the line was always busy, and we could not reach them when we needed help. We had to go downstairs every time to ask for assistance. When we asked staff questions, we often did not receive clear or accurate answers, which made the service feel unprofessional. For such a large hotel, having only one elevator is completely insufficient. Guests have to wait a long time, especially during busy hours. The hotel is not well prepared for the number of guests it accommodates. The breakfast was also a major disappointment and definitely not at the level expected from a 5-star hotel. The choices were very limited and did not offer the quality or variety that guests expect from this category of hotel. When the breakfast area becomes crowded, there are not enough comfortable places to sit, and guests may end up sharing tables

The hotel was in a perfect location in the middle of Saranda.The staf was friendly and you got help,if you needed that. The breakfast was midway,but okay,but the view was spectacular at the rooftop bar with a nice sunset.The bed was also very comfortable.We stayed there 5 nights in July 2026.

Awesome place to stay! The staff here made our stay here memorable. So kind and over the top nice, accommodating, went out of their way to help us with anything we needed. We stayed on the top floor, it was newly renovated with a new elevator, new jacuzzi, and modern rooms. Everything was so clean and well kept. Beds were comfortable, right in the middle of town with many beaches to walk to and unlimited food and shopping.

A wonderful hotel just a skip across to the beach with the pool situated at the front of the property for maximum sunshine!! Areas of the hotel were still ‘work in progress’ I.e fittings for the heated towel rail installed but no towel rail. Coving around the lift yet to be fixed and roof top bar getting ready for the season! This did not diminish our enjoyment of the hotel and the staff were attentive, polite, friendly and very service focused. From housekeeping to bar, beach bar to reception the service was fantastic. We will go again because of the service, food location and the beach!