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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

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Exterior
Property video
Exterior
Restaurant
3 outdoor pools, open 8:00 AM to 6:00 PM, cabanas (surcharge)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
$524
includes taxes & fees
Apr 12 - Apr 13

Explore the area

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Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Ferry Terminal
    ‪8 min walk‬
  • Place, Punta Sam Beach
    ‪8 min walk‬
  • Place, Mujeres Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Captivate Swim-Out King

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Two Queen

  • Garden view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight Ocean View King

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View King

9.2 out of 10
Wonderful
(16 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View Two Queen

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight King

Premium bedding, free minibar, in-room safe, desk

Delight King

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Two Queen

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

SLS Elite King | Premium bedding, free minibar, in-room safe, desk

SLS Elite King

7.6 out of 10
Good
(4 reviews)
  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Two Queen

SLS Elite Two Queen | Premium bedding, free minibar, in-room safe, desk

SLS Elite Two Queen

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King | Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Ocean View Rooftop Two Queen

SLS Elite Ocean View Rooftop Two Queen | Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Specialty Suite

SLS Elite Specialty Suite | Premium bedding, free minibar, in-room safe, desk

SLS Elite Specialty Suite

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Euphoria Suite King

Euphoria Suite King | Premium bedding, free minibar, in-room safe, desk

Euphoria Suite King

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Euphoria Corner Suite Ocean View King

Balcony view

Euphoria Corner Suite Ocean View King

  • Ocean view
  • 893 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Family Style two-Bedroom

  • Garden view
  • 1453 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Delight Family Style Two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Delight Family Style Two-Bedroom

  • City view
  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Premium bedding, free minibar, in-room safe, desk

Euphoria Corner Suite Marina View King

  • Marina view
  • 1044 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite | Premium bedding, free minibar, in-room safe, desk

Luxuriate Two Bedroom Suite

  • Ocean view
  • 2497 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, free minibar, in-room safe, desk

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Exterior
Finest Playa Mujeres by The Excellence Collection - All Inclusive
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  • Pool
  • Hot tub
  • All inclusive
4.4 out of 5, Excellent, 1,588 reviews
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About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 0123005f27c81

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 849 reviews
Rating 8 - Good. 126 out of 849 reviews
Rating 6 - Okay. 69 out of 849 reviews
Rating 4 - Poor. 30 out of 849 reviews
Rating 2 - Terrible. 35 out of 849 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Seung-Cheol, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Pool
Stayed 3 nights in Oct 2025

10/10 Excellent

Ljiljana

Stayed 4 nights in Dec 2025

8/10 Good

Natalie

Stayed 6 nights in Dec 2025

10/10 Excellent

Alex Lynette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best resort
Stayed 5 nights in Oct 2025

10/10 Excellent

Sobana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful resort. Some upkeep of the property is required, esp by the family pool area. Food was excellent! Great place for families and adults. Bathrooms could use some ventilation.
Stayed 5 nights in Dec 2025

10/10 Excellent

kourtney

service and kindness from staff was amazing. loved the food too
Stayed 3 nights in Dec 2025

10/10 Excellent

Jessica, Burlington

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful resort! This is the cleanest place on earth. I swear there’s someone with a broom behind you as you walk down the walkway. It’s absolutely esthetically stunning. My family had a wonderful stay
Stayed 5 nights in Dec 2025

6/10 Okay

Sameer

Traveled with group
Liked: Cleanliness
The hotel is good, clean, and the staff were also great, but the management really did not help we booked the room paid extra for the ocean view, but what we got was buildings in front and trees and only a little portion was visible from the balcony. We complained to the management and they said that they were full and they cannot do anything and did not offer much of us credit to compensate the payment that we did for the room. Has worked in hospitality industry. I think the management could've done a better job at taking care of us and making sure that what was advertised on their website and on Expedia and what we paid extra for we should've gotten, but that didn't happen. And from the looks, the hotel wasn't really as busy as they had claimed it to be. All and all the food was OK in some restaurants, but the desserts were amazing. If you are going there, be careful of the steps, too many uneven surfaces, and too many steps that seem hidden.
Stayed 3 nights in Dec 2025

10/10 Excellent

Oyindamola

Liked: Cleanliness, amenities, property conditions & facilities
The staff were courteous and friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

Francisco J

Stayed 6 nights in Nov 2025

2/10 Terrible

Amelia

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Me dieron un cuarto en el estacionamiento con un ruido q no se quitó toda la noche en el desayuno me paré por cubiertos porq los meseros ni su luz en la cena le dije q tenía mil hambre porq no comimos y m contestó q no era su problema fui con un gerente después d perder uno d los dos días q fui porq m dieron el cuarto hasta las 4 y les reclame la noche q pase m cambiaron hasta las 5 del otro dia
Stayed 2 nights in Dec 2025

10/10 Excellent

Yashar

Stayed 4 nights in Nov 2025

6/10 Okay

Manpreet

Traveled with family and small children, Traveled with family
Liked: Cleanliness
There was limited food options and the buffet wasn't open every day, which made it hard to get food since the restaurant reservations were always booked.
Stayed 4 nights in Nov 2025

4/10 Poor

Ishraj

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Buffet was closed for dinner 3 out of the 5 nights we stayed. And breakfast buffet was the same everyday. Chair was broken at one of the resturants and my wife fell luckly no major injuires. Was told we will have a hibachi table at one of the restaurants ended up being normal. Also we were the first table at the resturanr and got our food last.In room dining options are few. Wouldnt recommended going here with a family or a little one as the adults only area/pool is massive comapred to kids and family pools. Looks wise resort is nice but lacking in all other areas wouldnt recommend going for the price you pay
Stayed 5 nights in Nov 2025

2/10 Terrible

Ze dian

Stayed 5 nights in Nov 2025

10/10 Excellent

Jorlen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, luxurious and staffing nice. Food can always be better 8/10.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rabab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, people were amazing, we loved it!
Stayed 3 nights in Nov 2025

2/10 Terrible

Justin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I can tell that this hotel/resort is understaffed given how not all their restaurants are open daily and I see the same workers in different restaurants. Restaurants also refused to give me walk-in option 1 hour before closing because they said they're "full for the night" so I had to spend a night starving myself. The beach staff did not assist me with opening a beach umbrella when I explicitly asked for help since I did not figure it out myself. I've had numerous instances where I had to follow up on my food after waiting > 20min. in restaurants because they forgot to check on my food status. I can see that staff prioritize families with children as I came with just me and my fiancée. It's also surprising how empty it feels when everything is closed by 9/10pm. Compared to my stay at another hotel/resort on the Cancún hotel zone, this one was very underwhelming. I was only here for a wedding site visit, but I can confirm that I will not be staying here for my wedding or next vacation in general.
Stayed 2 nights in Nov 2025

10/10 Excellent

Galiya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, good food, excellent service
Stayed 8 nights in Sep 2025

10/10 Excellent

Brenda

Stayed 2 nights in Aug 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing family friendly resort! Cannot wait to come back
Stayed 4 nights in Nov 2025

2/10 Terrible

Fabiola

Traveled with partner
Disliked: Staff & service, amenities
Came to celebrate my wife’s birthday. Kids were everywhere. Which wasn’t a major problem, but unexpected. The food was great at the pool, but the service was absolute trash. Staff don’t greet you — it’s like they hate to be there. The service is inconsistent. For an all inclusive resort and a promise to do something special for my wife when we got to the room only to not follow through for any of the days we were there, and met with irritation when I asked pretty much sums up my experience. Honestly, when we drove in, there was barely any security..I overlooked that, but it was truly trash. The. The hibachi…abysmal. Overcooked, cringe, and unappetizing. Breakfast was okay. Twiggy’s has good food. The spa was nice! But again, service and hospitality is spotty. I recommend they connect with The Handy consultant to reform their overall approach. I’ve seen them so amazing work with the worst places. Truly, I’ll NEVER be back and will NEVER recommend them.
Stayed 4 nights in Oct 2025

4/10 Poor

Rania George

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
All of the above!!! While the hotel buildings, layout and rooms were very nice yet many of us had reservations such as - check in took around one hour -on the cleanliness ( there was still sand in the room after they cleaned it) , - some staff were not very welcoming or friendly, - service (room service took around half an hour for 2 cups of American coffee), - thought it was an all inclusive hotel yet we had hard time in “booking” in restaurants to eat noting that kitchens closed around 10! In general, I consider that it was way over priced for the service provided!
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1. The bathroom floor looked watet stained and wasn't mopped. 2. The drinking glasses were left dirty and never washed..lipstick stained. Otherwise we were very pleased with the room.
Stayed 7 nights in Oct 2025

10/10 Excellent

Martez, Alexandria

Stayed 5 nights in Nov 2025