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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

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Exterior
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Exterior
A pool area with lounge chairs and umbrellas, surrounded by palm trees and a view of the sea.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
The current price is $478
includes taxes & fees
Jun 8 - Jun 9

Explore the area

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Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Place, North Beach
    ‪44 min drive‬
  • Place, La Isla Shopping Mall
    ‪45 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Captivate Swim-Out King

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Captivate Swim-Out Two Queen

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Two Queen

  • Garden view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Delight Ocean View King

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Delight Ocean View Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View Two Queen

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Delight King

Premium bedding, free minibar, in-room safe, desk

Delight King

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Delight Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Two Queen

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for SLS Elite King

SLS Elite King | Premium bedding, free minibar, in-room safe, desk

SLS Elite King

7.6 out of 10
Good
(4 reviews)
  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for SLS Elite Two Queen

SLS Elite Two Queen | Premium bedding, free minibar, in-room safe, desk

SLS Elite Two Queen

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King | Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for SLS Elite Ocean View Rooftop Two Queen

Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for SLS Elite Specialty Suite

SLS Elite Specialty Suite | Premium bedding, free minibar, in-room safe, desk

SLS Elite Specialty Suite

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Euphoria Suite King

Euphoria Suite King | Premium bedding, free minibar, in-room safe, desk

Euphoria Suite King

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Euphoria Corner Suite Ocean View King

Balcony view

Euphoria Corner Suite Ocean View King

  • Ocean view
  • 893 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Captivate Swim-Out Family Style two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Family Style two-Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1453 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Delight Family Style Two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Delight Family Style Two-Bedroom

  • City view
  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

View all photos for Euphoria Corner Suite Marina View King

Premium bedding, free minibar, in-room safe, desk

Euphoria Corner Suite Marina View King

  • Marina view
  • 1044 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite | Premium bedding, free minibar, in-room safe, desk

Luxuriate Two Bedroom Suite

  • Ocean view
  • 2497 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, free minibar, in-room safe, desk

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Soccer

Volleyball

Kids club

Lessons/classes/games

Aerobics

Water fitness

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres

SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 893 reviews
Rating 8 - Good. 130 out of 893 reviews
Rating 6 - Okay. 76 out of 893 reviews
Rating 4 - Poor. 33 out of 893 reviews
Rating 2 - Terrible. 37 out of 893 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was amazing! Rooms were beautiful and spacious and all the staff were excellent. The restaurants were a nice surprise! So many options to choose from.
Stayed 6 nights in Feb 2026

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice overall
Stayed 4 nights in Jan 2026

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
First night the view was horrible. They put us in a horrible room because they make less money when you book through expedia. We complained because our ocean view was literally totally blocked by buildings. I travel a lot and see this happening more and more by using expedia you get the bad room. I complained and they gave us a free upgrade for the remaining two nights
Stayed 4 nights in Jan 2026

4/10 Poor

Chaim

Traveled with family
Liked: Cleanliness, property conditions & facilities
Paid for the ocean view first 2 night thy give me a grand floor On their website $100 per adult for kosher food When we arrived we paid $160 per adult
Stayed 4 nights in Jan 2026

10/10 Excellent

Theresa

Great place to relax.
Stayed 4 nights in Jan 2026

10/10 Excellent

Amanda

Stayed 4 nights in Jan 2026

4/10 Poor

Courtney

Traveled with partner
Disliked: Amenities
We were so excited for an all inclusive experience with SLS but this property fell short on so many levels. The food and beverage selection and execution was terrible. Several of our meals came out unseasoned, undercooked or overcooked and just inedible. Many things were not included in the “all inclusive” even though we had the top tier package. We paid extra for coconut water by the pool, sake with our Asian dinner and only one wine was available without an up charge at most restaurants. To top it off, the first night we were there, there was a “comedian” as entertainment for the guests. The “comedian” was a Trump impersonator that spewed hateful, racist, discriminatory “jokes” for over an hour. It was appalling that an SLS property would allow this. Regardless of beliefs, a hotel resort is not an appropriate venue for what seems like a comedic take on a politically rally. We were so unhappy with our experience we left early. A couple of positives warranting 2 stars: The property itself is beautiful and well kept. The staff was very kind and hardworking. Overall, this is absolutely not a 5 star resort and doesn’t even come close to comparing to the experience at other SLS properties. They need a few years to get it together and learn how to operate as an all inclusive. 0/10 would not recommend.
Moldy strawberry delivered with breakfast
The “green beans and almonds” side from the Mediterranean restaurant
The medium/medium well steak ordered from Union
Stayed 4 nights in Jan 2026

10/10 Excellent

Mai

Stayed 4 nights in Jan 2026

10/10 Excellent

Keith Maurice, Halethorpe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and had a pleasant aroma. The staff was very friendly!
Stayed 4 nights in Jan 2026

8/10 Good

Ashlei

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Most of the staff was great, the food was absolutely excellent although the Italian restaurant was my least favorite, the facility was very nice. It was very relaxing and I enjoyed myself. However, there was not much to do on some nights. There’s no club or casino so I would say this resort is more about relaxation plus there’s lots of kids. Around the fourth night we did become bored, but it was OK because we were there for relaxation overall I enjoyed myself.
Stayed 5 nights in Jan 2026

10/10 Excellent

Luiza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with great dining options and friendly service. Modern rooms and fun atmosphere make it a fantastic place for a beach vacation.
Stayed 4 nights in Jan 2026

8/10 Good

Gilles

Stayed 5 nights in Jan 2026

2/10 Terrible

Alshan

I left a sentimental bottle of perfume in the room, I tried contacting front desk, concierge, even contacted through email but I have not heard back from anyone. What’s the point of having a phone if no one will pick up?
Stayed 4 nights in Jan 2026

6/10 Okay

Loucine

Stayed 4 nights in Jan 2026

10/10 Excellent

Jillian

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean, gorgeous room, friendly staff, beautiful resort
Stayed 4 nights in Jan 2026

2/10 Terrible

Michael

Liked: Cleanliness, amenities, property conditions & facilities
⭐️ 0/5 – Safety Failures and No Accountability We booked SLS Playa Mujeres through Expedia and paid extra for an SLS Elite room, expecting a five-star experience. Instead, our short long-weekend stay was ruined by repeated safety failures, severe understaffing, and lack of accountability. Our son has a tree-nut allergy, communicated in advance. Despite this, he was served Nutella chocolates, a dish with pine nuts, and after raising the issue, nuts again for a third time — any could have caused a medical emergency. The resort was understaffed, especially at breakfast and pools/beaches. Elite seating was unavailable, breakfast was slow, our room wasn’t ready on arrival, and no welcome drink was offered. We asked to speak with the hotel manager, which never happened. An assistant manager on WhatsApp also never responded. The only goodwill offered was a late checkout and a pool cabana, far below what was needed. Based on our experience, SLS Playa Mujeres is not safe for families with allergies and does not deliver an Elite, five-star experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ruslana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, beautiful hotel, amazing staff!!!
Stayed 8 nights in Jan 2026

10/10 Excellent

Arrieh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort!
Stayed 4 nights in Jan 2026

6/10 Okay

Ally Gail Maria

We had issues with our room smell when we got there, wit
Stayed 6 nights in Jan 2026

10/10 Excellent

Antwone

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful, very clean, and the stuff was GREAT. If you ever stay in the Elite rooms, i highly recommend requesting Romàn as your personal butler. His service and attention to detail is top tier
Stayed 3 nights in Jan 2026

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a wonderdful relaxing resort located about 45 minutes north of Cancun. Overall we had a great time the week we stayed at this resort. This resort is very lowkey. There is very little daytime entertainment available at this resort. The resort seems to be unintentionally split half into a family section, and half into an adult only section. Any dinner activities are reservation only so that is good to know going into your stay. We wish they had more midday entertainment available on the adults only side and across the resort overall.
Stayed 7 nights in Jan 2026

10/10 Excellent

Rojaye

Stayed 3 nights in Jan 2026

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service
Staff was great and room was very nice It is a beautiful spot.
Stayed 6 nights in Jan 2026

6/10 Okay

Ebrahim

Liked: Amenities, property conditions & facilities
Room was okay restaurant Sevice and food very bad
Stayed 5 nights in Dec 2025

10/10 Excellent

Keren, Toronto

Stayed 4 nights in Nov 2025