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Elite Vacation Club

4.5 star property

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Photo gallery for Elite Vacation Club

Front of property - evening/night
Lobby sitting area
View from property
1 bedroom, premium bedding, down comforters, minibar
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • All inclusive
  • Room service
  • Housekeeping

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪13 min walk‬
  • Playa Mujeres Golf Club
    ‪4 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for One Bedroom Ocean View - Room Only

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Ocean View - Room Only

  • 1152 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Bedroom Ocean View - Room Only

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Ocean View - Room Only

  • 1689 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Two Bedroom Ocean View - All Inclusive

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Ocean View - All Inclusive

  • 1689 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Two Bedroom Garden View - Room Only

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Garden View - Room Only

  • 1689 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Two Bedroom Garden View - All Inclusive

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Garden View - All Inclusive

  • 1689 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for One Bedroom Garden View - Room Only

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Garden View - Room Only

  • 1152 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 1 King Bed - Room Only

View from room

Deluxe Ocean 1 King Bed - Room Only

8.0 out of 10
Very good
(5 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed - All Inclusive

1 bedroom, premium bedding, down comforters, minibar

Deluxe 1 King Bed - All Inclusive

10.0 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Ocean View - All Inclusive

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Ocean View - All Inclusive

  • 1152 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 1 King Bed - All Inclusive

View from room

Deluxe Ocean 1 King Bed - All Inclusive

  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Garden View - All Inclusive

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Garden View - All Inclusive

  • 1152 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 2 Queen Beds - All Inclusive

1 bedroom, premium bedding, down comforters, minibar

Deluxe Ocean 2 Queen Beds - All Inclusive

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean 2 Queen Beds - Room Only

1 bedroom, premium bedding, down comforters, minibar

Deluxe Ocean 2 Queen Beds - Room Only

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds - All Inclusive

View from room

Deluxe 2 Queen Beds - All Inclusive

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds - Room Only

View from room

Deluxe 2 Queen Beds - Room Only

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 1 King Bed - Room Only

1 bedroom, premium bedding, down comforters, minibar

Deluxe 1 King Bed - Room Only

9.2 out of 10
Wonderful
(5 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Elite Vacation Club

4.5-star Punta Sam resort with coffee shop/cafe
Catch some rays at the beach or spend the day relaxing at Elite Vacation Club's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Elite Vacation Club offers 415 accommodations with minibars and espresso makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Elite Vacation Club are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Elite Vacation Club you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 5 bars/lounges and a beach bar. Wireless Internet access is complimentary. This luxury resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Complimentary self parking and valet parking are available on site.

Elite Vacation Club is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
La Casona STK - This steakhouse serves dinner only.
Davino Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner. Open daily.
Zama Restaurant - This restaurant serves lunch and dinner. Open daily.
Legend - This sports bar specializes in Japanese cuisine and serves dinner only. Open daily.
Caprichos - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at Elite Vacation Club are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 0 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number TRM180530UU8

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Elite Vacation Club Resort
Elite Vacation Club Punta Sam
Elite Vacation Club All Inclusive
Elite Vacation Club Resort Punta Sam

Elite Vacation Club Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 87 reviews
Rating 8 - Good. 17 out of 87 reviews
Rating 6 - Okay. 8 out of 87 reviews
Rating 4 - Poor. 8 out of 87 reviews
Rating 2 - Terrible. 6 out of 87 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Steffanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at this resort and it was amazing. The staff was more than top notch. Everyone seemed to be happy to help and be available for you at any time. The room upgrade was perfect!! The rooms and resort was clean and I had no issues with anything!! Thank you for a stay we will always remember.
Stayed 7 nights in Feb 2025

4/10 Poor

livanessa, Bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and beautiful. The pools were outstanding, on the downside no entertainment for adults. It was pretty boring. besides swimming in the pool and the ocean, there was nothing to do all day. The food was extremely expensive. The hotel promote are all inclusive and all-inclusive to my understanding. include food and drink's No food and drink was included with the booking.
Stayed 5 nights in Feb 2025

2/10 Terrible

Oscar

Stayed 4 nights in Feb 2025

2/10 Terrible

Efrat

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**Extremely Disappointing Experience – Do NOT Book Here!** I booked a non-refundable package at this hotel, and unfortunately, I tested positive for COVID right before my stay. Despite my situation, the hotel refused to offer any assistance or allow me to reschedule, and instead insisted I still come to the hotel. They didn’t care about my health or the safety of other guests—they just wanted get my money. I reached out multiple times, but nobody ever called me back, and no one offered a solution. It was completely heartless. I was responsible enough to stay home to avoid infecting others, but the hotel couldn’t have cared less they wanted me to with my Covid to there hotel didn’t care from the other guest just not to get me money back . In the end, they took my money without me even stepping foot on the property. This is the worst customer service I’ve ever experienced. They showed zero empathy and made it clear that their priority is money, not guest safety or well-being. Do yourself a favor and avoid this hotel at all costs.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ronald H Braswell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is fabulous. Staff was very helpful and friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria, Blackstone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, well maintained and excellent customer service!
Stayed 5 nights in Nov 2024

10/10 Excellent

Alecia Marie

Traveled with family
Liked: Amenities
Love staying here anytime we're in Cancun this is where we stay. The staff everywhere here are so friendly, helpful and always do a great job. It's nice and quite at night and even when they're full you don't feel like it is overcrowded at all. Love everything about this resort. We'll definitely be back soon.
Stayed 4 nights in Nov 2024

8/10 Good

Makarios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activities were great! (Ricky Rocks!) Food and alcohol were good. Service was friendly and honest. The gym was smelly so we didn’t use it because of that, but would have liked to.
Stayed 7 nights in Jul 2024

8/10 Good

Kesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning
Stayed 4 nights in Jun 2024

10/10 Excellent

Shanna

Stayed 3 nights in May 2024

10/10 Excellent

Alecia Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, we booked our reservations for dinner before arriving and it went smoothly. As always the staff is friendly, welcoming, hard working and super helpful. We've been here quite a few times in the past few years since our first stay for our honeymoon. Highly recommend this resort.
Stayed 4 nights in Apr 2024

4/10 Poor

Robert Edward

Disliked: Staff & service, amenities
The pools where nice the staff were so so the liquor was terrible and watered down the staff always try to get you somewhere into spending slot Of money for literally everything they charge for they told us we had all inclusive up until we arrived there they said it wasn’t all inclusive and had to end up spending money for everything when we made sure to get a all inclusive resort, and they know now you have no other choice After traveling there and taking multiple layover flights to get there and sleeping at random airports to get to that resort and then being told that our stay wasn’t all inclusive and we have no other choice but to end up staying there. Other then that the place was ok but not really much to do there at that resort !
Stayed 5 nights in Apr 2024

10/10 Excellent

Cindy Anai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here! Everyone is very friendly making my stay so enjoyable. Diego, Jorge, and Yair were very friendly and helpful at the water sports section. Adrian and Abel were two of our favorite bartenders, our entire experience wouldn't have been the same without them! I will definitely be returning thanks to my experience with them!
Stayed 2 nights in May 2024

10/10 Excellent

Lee

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the resort, it was beautiful and perfect for days spent at the pool and the beach!
Stayed 4 nights in Apr 2024

4/10 Poor

Moisés

Stayed 5 nights in Apr 2024

8/10 Good

Sara

Stayed 5 nights in Apr 2024

10/10 Excellent

Tamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY HUSBAND AND I HAD A GREAT TIME! WE WAS THERE CELEBRATING MY 49TH BIRTHDAY! WE WILL BE BACK SOON!
Stayed 3 nights in Apr 2024

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and friendly and helpful staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bianca T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very clean and courteous ,
Stayed 4 nights in Apr 2024

8/10 Good

Suzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel can become very expensive due to charge of every meal.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities
Na
Stayed 5 nights in Apr 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for family vacation
Stayed 7 nights in Feb 2024

10/10 Excellent

Henry, Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurants, exceptional rooms - large, clean, modern. Staff excellent.
Stayed 4 nights in Mar 2024

10/10 Excellent

CARY, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024