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Prescott Vacation Packages

Bad customer service. Most rooms smell like smoke and had to change rooms multiple times. Bed bugs and dead bugs under the bed. We wanted a refund and didnt get one. We decided to sleep somewhere else. Dog park poorly maintained and smells.

No check in notification 30 min prior Wrong building and door code, had to call IT and texted and waited many times, all three days, no office people on weekend Busted bathroom amenities that were 1/4 full 1 snack bag of cheese its and two Keurig coffee cups for two adults for two overnights? Couldn’t access pool until IT stuff done, locked out, embarrassing like don’t belong Ice maker broken Patio disgusting Dog in condo below barking all day and night No beach towels Photos of everything listed

Very clean and cozy room. Had a small maintenance issue with our room, nothing to do with cleanliness, that was taken care of immediately. Very friendly and helpful staff! Will definitely stay here again!

Room was good, breakfast was very good. We didn't try the pool.