Coconut Palms Resort & Diamond Casino

2.0 star property

Choose dates to view prices

Room options

View all photos for Comfort Single Room

Comfort Single Room | Desk, laptop workspace, free WiFi, bed sheets

Comfort Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, laptop workspace, free WiFi, bed sheets

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Senior Double Room, 1 Bedroom

Desk, laptop workspace, free WiFi, bed sheets

Senior Double Room, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Desk, laptop workspace, free WiFi, bed sheets

Family Suite

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Panoramic Studio Suite

Panoramic Studio Suite | Desk, laptop workspace, free WiFi, bed sheets

Panoramic Studio Suite

  • Sleeps 2
  • 1 Queen Bed

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About this property

Coconut Palms Resort & Diamond Casino

Port Vila hotel with outdoor pool
An outdoor pool and free self parking are available at this hotel.
Coconut Palms Resort & Diamond Casino offers 40 accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include showers with rainfall showerheads and hydromassage showerheads. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Coconut Palms Resort & Diamond Casino features an outdoor pool. Onsite uncovered self parking is complimentary.

Coconut Palms Resort & Diamond Casino has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle

More

  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Sunday (6:00 AM - 9:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: VUV 3000 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Property Registration Number 226726

We should mention

This property does not have elevators

Property is also known as

Coconut Palms & Diamond Casino

Coconut Palms Resort & Diamond Casino Reviews

Reviews

5.4
Rating 10 - Excellent. 1 out of 18 reviews
Rating 8 - Good. 4 out of 18 reviews
Rating 6 - Okay. 4 out of 18 reviews
Rating 4 - Poor. 5 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

5.6/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Sean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd week here, my room wouldn't get hot water the whole time. Only a trickle of water with no pessure coming out of shower head, only luke-warm. No fresh towels available for 2 days as they were wet. Tv in chinese, remote too, fan goes off when light turned off. No fridge, noisy neigbourhood with roosters crowing all night and dogs barking nonstop. Also sounds from casino, non stop beeping all night and day. Some staff were nice, and helpful sometimes. Rooms need updating, renovating, improving and repairing. Lack of self catering options as no cooking facilities or bbq on grounds and no cooking setup in the room.
Stayed 7 nights in Aug 2025

4/10 Poor

Sean

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms only serviced if you drop key off at reception. Took a full day to service room and I got back and only the bed changed, nothing else cleaned. Also my screen in my bathroom was missing on return and window and door to balcony left opened while raining, with my posessions inside. Often times no towels available as they weren't dry. When requesting services sometimes all the items requested don't arrive. No fridges, loud neigbourhood with roosters crowing all night and dogs barking constantly. Reception accused me of not leaving deposit, Instead of communicating with other staff. First week was fine, gave $50, got receipt. I decided to book a second week, Checked out with one morning reception staff member and transfered my same initial $50 note for deposit that I used for my first week and used it for the second week. She didn't write me a reciept for the deposit, or inform afternoon reception staff of this. I left my bags, came back later and checked in with different reception staff member (afternoon). Afternoon Reception staff member said to me one night, "you didn't leave deposit", I told her I did and she said "no I checked you in remember"? She wanted to argue that I was wrong. When I checked out the next day with the morning reception staff member there was my cash deposit and I got my $50 aus note back. Tv is in chinese, remote in chinese, fan remote in chinese. Owner rude, angry when being let into hotel late at night or early morning.
Stayed 7 nights in Aug 2025

8/10 Good

Suping

Stayed 3 nights in Aug 2025

6/10 Okay

Rhys

Stayed 4 nights in Aug 2025

2/10 Terrible

Hew

Disliked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very good and clean close to everything such as shopping, transport and beach.
Stayed 3 nights in May 2025

4/10 Poor

ian

Disliked: Cleanliness
Room was not cleaned for 4 days. No new towels. Ran out of toilet paper.
Stayed 4 nights in Mar 2025

2/10 Terrible

William

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had no idea we had reservations for over 2wks and I confirmed it a week before we showed up. Then I showed the staff our reservations and they put us in the room that we reserved. About 30mins later the same staff that checked us in and showed us to our room shows up with a manager (that’s want she called him) he was telling me, that we did not pay enough for the room we paid for and we were been moved to a smaller room. the Staff tried to explain to him that we were in the right room, and he wanted more money to stay in the room we were in. Then I said I was reaching out to Expedia and he walked away upset. then about 20mins later the same lady that checked us in and came with the Manager, came back to apologies for his behavior and to reassure us we were in the right room. Then the TV had 1 Channel and everything was in a language we had to use our phones to translate. No shower curtains, we paid for a room with A/C and is was on for 16hrs on high and never got below 27 degrees. Nothing is as advertised.
Stayed 1 night in Feb 2025

2/10 Terrible

SIN

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Thierry

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is not what is advertised. Had to ask for housekeeping which was only once over 6 days and not properly done. Discovered another guest in my room who was able to open my room with his room's key. Single bed room and bathroom not well designed, and poor condition (no fan and aircon).
Stayed 6 nights in Sep 2024

6/10 Okay

Benoît

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Hnamuko

Stayed 7 nights in Apr 2025