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Polonnaruwa Vacation Packages

Did not use

Cleanliness, unsafe place and the hidden charges

The hotel is absolutely beautiful and the pool provided a lovely cooling break aftwr a long day. Breakfast was incredible. Additionally, the staff was so kind and even let me check out late due to an evening flight. I highly recommend this property.

We arrived after checkin time but the room was still not ready. The person on the desk took a mop and bucket in himself. Left some clothes on the floor in the bathroom while showering and they got dusty from the dirty floor. The bedroom floor had been mopped but was still gritty to walk on. Left some clean clothes on the desk to wear while flying home the next day. In the morning they were soaked through from the ceiling leaking water. We told someone but he didn’t seem to care. No idea about breakfast as we were not told anything about whether it is even available. The bed and shower are good, but that’s about it. Our stay was very disappointing, as was our dinner at the attached restaurant next door.

BF was truly amazing. Such a big spread.

There were stains on the bed linen . We requested new bed sheets and pillowcases. The room and bathrooms didn’t look that clean. The amenities weren’t replenished.

Staff were friendly and we had shops and restaurants closer to the hotel