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Hotel Riu Playacar - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Playacar - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Lobby
Aerial view
3 outdoor pools, pool umbrellas, sun loungers
Buffet

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
$373
includes taxes & fees
Apr 6 - Apr 7

Explore the area

View in a map
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪6 min walk‬
  • Place, Playacar Beach
    ‪10 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪13 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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About this property

Hotel Riu Playacar - All Inclusive

3.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Hotel Riu Playacar - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Playacar - All Inclusive offers 396 accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.
Hotel Riu Playacar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Playacar - All Inclusive features a full-service spa, 3 outdoor swimming pools, a waterslide, and a health club. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, spa services, and a complimentary children's club. Onsite uncovered self parking is complimentary.

Hotel Riu Playacar - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
The Palms - This buffet restaurant serves breakfast, lunch, and dinner.
Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Turquesa - This poolside steakhouse serves dinner only. Open daily.
Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Anana - Onsite lobby lounge. Open 24 hours. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to offsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Anana
  • Jade
  • The Palms
  • Traviata
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Playacar Riu
Riu Playacar
Riu Playacar All Inclusive
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Playacar Hotels
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Mexico
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Rui Playacar
Riu Playacar All Inclusive Playa del Carmen
Riu Playa Del Carmen
Riu Playacar All Inclusive All-inclusive property
Riu car Inclusive inclusive p

Hotel Riu Playacar - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1006 reviews
Rating 8 - Good. 251 out of 1006 reviews
Rating 6 - Okay. 77 out of 1006 reviews
Rating 4 - Poor. 36 out of 1006 reviews
Rating 2 - Terrible. 31 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

JESUS, MAPLE

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a really good stay at Riu Playacar, food was great (both buffet and a la carte restaurants), service was fantastic and everything was really well kept, we have stayed at this resort twice and would not hesitate to do it again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2025

10/10 Excellent

Ines Viviana

Stayed 2 nights in Dec 2025

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was the AC in my room was not working well when we arrived. They gave me a new room and solved my issue
Stayed 5 nights in Dec 2025

8/10 Good

ROBERTO

Stayed 5 nights in Dec 2025

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Great staff, great beach and facilities. Food was good.
Stayed 5 nights in Dec 2025

10/10 Excellent

John

Stayed 1 night in Dec 2025

8/10 Good

Roland

Stayed 3 nights in Dec 2025

10/10 Excellent

Ana Abel

Stayed 3 nights in Dec 2025

10/10 Excellent

Latif

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendliness, helpful staff, fast check in
Stayed 5 nights in Dec 2025

10/10 Excellent

LALITA DEVI

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice and cozy hotel. Staff were wonderful and always helpful; room and bathroom very clean. We had a very restful vacation.
Stayed 5 nights in Dec 2025

10/10 Excellent

Holly

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

Erika

Stayed 7 nights in Dec 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean, although getting refills of our in room bar and new water bottles was spotty. The staff was very friendly, shout out to Mayra at the snack bar who usually worked mornings, She was always so friendly and worked her butt off all by herself a lot of the time. Location is great. Not particularly lively, more geared toward family entertainment... or seniors... but you can walk to the Riu Tequila accross the street and they have a good sports bar and Playa del Carmen is really close. One thing I didn't like was the lighting in the room. Every light is like a flourescent white light, I felt like I was in a hospital or something. If you want to read or relax while your partner is sleeping, bring a little light, cause your bedside one will light up the whole darn room. Some ambient lighting would be nice. And the food. So, I'm a vegan, with some allergies. They have made a nice effort to put little signs on maybe 60% of the food... but they are so wrong hahha. Apparently Shrimp crackers are vegan, pasta with a dairy lable is vegan, chicken salad is vegetarian etc. Luckily I think they have the little icons mostly right, so I ignore the vegan and vegetarian signs and look at the icons. Oh, this vegan item as pork in it. Duly noted lol. I also wish they enforced the "where kids can go" rule better, kind of annyoing to not get a seat at the swim up bar cause a bunch of kids are sitting in front of the "Adults only" sign.
Stayed 9 nights in Dec 2025

10/10 Excellent

Hector Andres Espinosa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. They cleaned my room every single day. They are very kind and washrooms and all are very cleaned as well
Stayed 14 nights in Dec 2025

10/10 Excellent

Ivan Moises

Stayed 4 nights in Dec 2025

10/10 Excellent

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big fan of Riu chain. Going back year after year. Great resorts, good food and service. Highly recommended. 👍👍
Stayed 7 nights in Dec 2025

10/10 Excellent

Ahsaki

Stayed 7 nights in Dec 2025

6/10 Okay

Diane Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice. Didn't care for the queen beds put together for a king so it's hard to sleep and no elevator had to climb a lot of stairs every day.
Stayed 6 nights in Dec 2025

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay here again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort. Good service, food. Very clean and maintained location. Nice beach access
Stayed 11 nights in Nov 2025

10/10 Excellent

Dana

Traveled with group, Traveled with partner
Liked: Amenities
This was our third time staying here, it won’t be our last!
Stayed 9 nights in Dec 2025

2/10 Terrible

Cristian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very unprofessional and rude. Made my young daughter cry and accused her of being a criminal for just walking around the hotel. You pay more for everything when they’re are much better hotels in the area for a cheaper price. Do not recommend
Stayed 6 nights in Dec 2025

10/10 Excellent

Lorie Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Great food! Great beach and water!!
Stayed 7 nights in Dec 2025