See all properties

Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
5 bars/lounges, swim-up bar, poolside bar
Aerial view
5 bars/lounges, swim-up bar, poolside bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
The current price is $361
includes taxes & fees
May 19 - May 20

Explore the area

View in a map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪5 min walk‬

Room options

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

10.0 out of 10
Exceptional
(2 reviews)
  • 376 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 376 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite

Minibar, in-room safe, laptop workspace, blackout drapes

Suite

  • 710 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior with internal view

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with internal view

  • 376 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

9.6 out of 10
Exceptional
(19 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (E)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Superior B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 337 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior | C)

9.6 out of 10
Exceptional
(14 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

8.8 out of 10
Excellent
(40 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(3 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms (Superior | U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (Superior | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (Superior | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (Superior | C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms (Superior | B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds
  • Free WiFi

Junior Suite (Superior - Elite Club,+18yrs, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, +18yrs, C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior - Elite Club, +18yrs, U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, +18yrs, U)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior - Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior - Elite Club, B2C-CA)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms, Garden View (Superior | M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Superior | E)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (E)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds
  • Free WiFi

Junior Suite (Superior - Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior, Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Sea View (Elite Clubm, +18 yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (Superior | L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Sea View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Junior with Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 376 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

9.2 out of 10
Wonderful
(305 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Superior, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, U)

8.8 out of 10
Excellent
(60 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Similar properties

3 outdoor pools, pool umbrellas, sun loungers
Hotel Riu Playacar - All Inclusive
Playacar
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,000 reviews
Hotel Riu Playacar - All Inclusive

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

4-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Hotel Riu Palace Riviera Maya - All Inclusive features an outdoor pool and a health club. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a children's pool, a nightclub, and a hot tub. Onsite covered self parking is complimentary. A total renovation of this property was completed in December 2019.

Hotel Riu Palace Riviera Maya - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:00 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1890 out of 2532 reviews
Rating 8 - Good. 388 out of 2532 reviews
Rating 6 - Okay. 139 out of 2532 reviews
Rating 4 - Poor. 50 out of 2532 reviews
Rating 2 - Terrible. 65 out of 2532 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Kelly

Traveled with family
All was well with the hotel. I unfortunately needed to cancel my first reservation and reschedule. I found out I was booked for 2 reservations. Have not been able to get a refund yet.
Stayed 4 nights in Feb 2026

10/10 Excellent

Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing ! Loved the food
Stayed 6 nights in Feb 2026

10/10 Excellent

Tommie, East Wenatchee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff members. Well maintained facilities.
Stayed 7 nights in Dec 2025

10/10 Excellent

Clare

Stayed 4 nights in Feb 2026

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Great hotel to stay in
Stayed 4 nights in Feb 2026

8/10 Good

Mario Alberto

Stayed 3 nights in Feb 2026

10/10 Excellent

Ela

Stayed 4 nights in Oct 2025

10/10 Excellent

Dennis

Stayed 8 nights in Jan 2026

10/10 Excellent

Eric Gene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was absolutely amazing
Stayed 7 nights in Jan 2026

8/10 Good

adam

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms and resort. Spotless really. On the plus side: 1 - spacious room 2 - good food with abundant variety 3 - great restaurant choices especially the Asian 4 - decent beach with pretty water On the negative side: 1 - the bed is on the firm side 2 - the gym is not as spacious as pics appear and the bench press machine has been broken for who knows how long 3 - smoking at the pool and on the beach is unbearable for those of us who do not smoke 4 - pepsi rather than coke products 5 - Dos Equis rather than Modelo Overall, customer service is great and the place is spotless
Stayed 4 nights in Jan 2026

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying here and overall another great experience. The grounds are beautiful and very well maintained, and the staff is very accommodating—you can always see them working on improvements around the property. We loved the variety of restaurant options and had great meals throughout our stay. One downside was the addition of the elite club, which took up a significant number of pool chairs and part of the breakfast dining area. This created an artificial shortage and made both the pool and breakfast areas feel much more crowded than necessary. The mattress was also a bit uncomfortable for our liking. Still a lovely resort overall, but those are a few things that impacted our stay this time around.
Stayed 9 nights in Jan 2026

8/10 Good

Swati

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room, and amenities were amazing! Food was decent.
Stayed 5 nights in Dec 2025

8/10 Good

Vernon Bennett

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, it could use more lights, the staff friendly and helpful except when dealing with the personal of the company hired to transport us from and to the airport/resort, they were unbelievably horrible to work with, very disorganized and extremely rude both at the airport location and worse at the resort.a written complain was filed with no follow up.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is phenomenal, the rooms are kept so clean, the entire resort is kept so clean! Loved the options of restaurants for meals and other options for snacks and drinks. The entire property is amazingly beautiful.
Stayed 5 nights in Jan 2026

6/10 Okay

Amber Rose

Stayed 7 nights in Jan 2026

10/10 Excellent

Ally Akber

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and spacious hotel is spotless and very clean. They do there best to make your stay as comfortable as possible
Stayed 5 nights in Jan 2026

10/10 Excellent

Stephen, Plano

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Property is beautiful. The employees are wonderful. Thank you for a wonderful time! We have been going to RIU Palace since year 2000, when it was more colonial in its look. We introduced our love for RIU to our children, and grand children! Keep up the great work!
Stayed 4 nights in Jan 2026

8/10 Good

Peggy

Stayed 7 nights in Jan 2026

10/10 Excellent

Missael

Liked: Cleanliness, amenities, property conditions & facilities
Room was always nice and clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Joel

Stayed 5 nights in Jan 2026

10/10 Excellent

Daniel Michael, Dorchester

Liked: Cleanliness, amenities, property conditions & facilities
Our second time here. Fabuous resort. Great food
Stayed 7 nights in Jan 2026

8/10 Good

Suzanne, Gearhart

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was AMAZING. I could not find a single thing wrong with the service. They all seemed to genuinely enjoy their jobs. Make sure to get an inward facing room.
Stayed 6 nights in Jan 2026

10/10 Excellent

Robert

Stayed 12 nights in Jan 2026

10/10 Excellent

Rosina

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and immaculate surroundings. The beach is absolutely breathtaking! Friendly staff and the food was always fresh and well prepared
Stayed 5 nights in Jan 2026

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The RIU Palace in playa del Carmen was exceptional. The food and the hospitality went above our expectations. We were amazed with the beach as it was very spacious. The hotel is in a prime location as it is also near 5th avenue. We can’t wait to come back!
Stayed 5 nights in Jan 2026