*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
- Kayaking
- Snorkeling
- Windsurfing
Land activities
- Fitness facilities
- Volleyball
Lessons/classes/games
- Aerobics
- Water fitness
Entertainment
- Onsite entertainment and activities
- Access to onsite nightclubs
- Onsite live performances
Not included
- Golf green fees
- Motorized water sports
- Scuba-diving certification
- Scuba-diving excursions
- Snorkeling excursions
- Childcare
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Kayaking included
- Access to onsite nightclubs included
- Windsurfing included
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Fitness facilities included
- Water fitness classes/lessons included
- Volleyball included
- Childcare not included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- All available beverages included
- Golf green fees not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Offsite tours not included
- Aerobics classes/lessons included
- Onsite entertainment and activities included
- Gratuities included
- Additional gratuities accepted
- All meals included
- Minibar (all beverages included)
- In-room liquor dispensers
- Meals and drinks at companion properties included
- All non-motorized water sports included
- Onsite live performances included
- Snorkeling included
Property Features
Riu Palace Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
In addition to a full-service spa, Riu Palace Riviera Maya All Inclusive features an outdoor pool and a health club. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.
This Art Deco property also offers a children's pool, a nightclub, and a spa tub. Onsite covered self parking is complimentary. A total renovation of this property was completed in December 2019.
Riu Palace Riviera Maya All Inclusive has designated areas for smoking.
- Daily
- Children's games
- Number of outdoor pools - 1
- Number of spa tubs - 1
- Elevator
- Locally-owned & organized tours & activities
- Fitness facilities
- 24-hour front desk
- Covered parking
- All property's electricity comes from renewable sources
- Porter/bellhop
- Vegan menu options available
- Vegetarian menu options available
- Free self parking
- Dry cleaning/laundry service
- No single-use plastic stirrers
- Limo or town car service available
- Computer station
- Water-efficient showers only
- Luggage storage
- Secured bicycle storage
- Free buffet breakfast
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Total number of rooms - 460
- Number of floors - 3
- Number of buildings/towers - 1
- Barbecue grill(s)
- Coffee/tea in common areas
- Number of bars/lounges - 5
- Number of poolside bars - 1
- Full-service spa
- Number of swim-up bars - 1
- Free breakfast
- Spa treatment room(s)
- Grocery/convenience store
- Tours/ticket assistance
- Year Built - 2006
- Beach sun loungers
- Free WiFi
- Pool sun loungers
- Sauna
- Vegetable garden
- Health club
- Number of coffee shops/cafes - 1
- Children's club (free)
- Nightclub
- Children's pool
- Spa services on site
- Wheelchair accessible – no
- Number of restaurants - 6
- Vegetarian breakfast available
- Beach towels
- Television in common areas
- Wedding services
- Garden
- Off-street parking
Family Friendly Amenities
- Number of outdoor pools - 1
- Children's pool
- Free WiFi
- Children's club (free)
- Grocery/convenience store
- Snack bar/deli
- Playground on site
Room Amenities
Riu Palace Riviera Maya All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.
- Television
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Private bathroom
- Free toiletries
- Hair dryer
- Iron/ironing board
- Balcony
- Ceiling fan
- Room service (24 hours)
- Designer toiletries
- In-room climate control (air conditioning)
- Separate sitting area
- Turndown service
- Free bottled water
- Blackout drapes/curtains
- Separate bathtub and shower
- In-room safe (laptop compatible)
- Satellite TV service
- Flat-panel TV
- Free WiFi
- TV size measurement: inch
- Rainfall showerhead
- Connecting/adjoining rooms available
- Heating
- Dryer
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Housekeeping on request
- Shampoo
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary buffet breakfast is served each morning between 7 AM and 11:00 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Sauna in spa
- Spa tub in spa
- Minimum age to access spa is 18
- Reflexology
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible path to elevator
- Accessible bathroom (in select rooms)
- In-room accessibility (in select rooms)
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snorkeling on site
- Playground on site
- Bicycle rentals nearby
- Golfing nearby
- Sailing on site
- Scuba diving on site
- Beach volleyball on site
- Golf lessons available nearby
- Kayaking on site
- Windsurfing on site
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 31.12 per accommodation, per night
We have included all charges provided to us by the property.
Check-in
Check-in time ends at anytime
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 11:00 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).
Humane animal treatment
Guest education on local ecosystems and culture
Credit card pre-authorization
Comprehensive food waste policy
Comprehensive recycling policy
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Debit cards not accepted
Property does not follow sanitization practices of any association
Staffed front desk
Smoke detector
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are not available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
Pet Policy
- No pets or service animals allowed
We should mention
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner.
Hotel Names
- All Inclusive Riu Palace Riviera Maya
- Maya Riviera All Inclusive
- Riu Palace Maya
- Riu Palace Riviera
- Riu Palace Riviera Maya
- Riu Palace Riviera Maya All Inclusive
- Riu Palace Riviera Maya All Inclusive Playa del Carmen
- Riu Palace Riviera Maya Playa del Carmen
- Riu Riviera
- Riu Riviera Maya Palace
- Riu Palace Riviera Maya All Inclusive All-inclusive property
- Riu Riviera Maya Inclusive in
Awards & Affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- Travelife
Hotel Reviews
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