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Pavilion Vacation Packages

Old fashion hotel

The property and room were clean. Check-in and check-out were fine. But the water in the pool was cloudy and we decided not to go back in. One of the reasons we chose this hotel was because it had the pool and my grandkids were looking to spend a lot of the time swimming.

Room was nice, old details are whimsical. Bathroom was open to the room, but OK if you know each other!

I had a very enjoyable stay. The manager was was very helpful! I would definitely stay there again,when I'm in Rochester!

Most staff were very friendly, just one front desk person was not too nice. Rooms a little musty but comfortable. Restaurant food was excellent. Room service was quick and delicious too. The Grab n Go was meh. I passed on that. Spa was only ok. Nothing spectacular about the services. My hot stone message should have been much better, it was more like a touch of stone. The facial was nice except that she wore latex gloves and that diminished my enjoyment of the facial. It felt weird, it smelled weird and it sounded weird. The spa itself was gorgeous, with breathtaking views. Not a great selection of teas and some of the guests were on their phones in the relaxation area which I find stressful when I'm trying to relax. So no real deal breakers here, I would stay again. But pass on the spa.