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Papillion Vacation Packages

There were bed bugs and manager wouldn't refund money

Breakfast was tasty. Staff was friendly and helpful.

This place was awesome! The kids loved that they had the pool toys for them to use, the whole family loved the kitchenette! It was great to make a meal that wasn’t fast food. The room was the clean, the staff super sweet and helpful and it was an incredible stay! I will be recommending this chain and this property in particular to anyone traveling through Council Bluffs! They are family and pet friendly! It was not expensive but I could have easily paid more for how fantastic it was! I don’t always get time to stop and write reviews, but this place needed it hands down!

Arrived and was given a room where the floor was a little damp. assumed they had just carpet cleaned. garbage in garbage can, dirty sheets, dirt and what looked like mold in the wall but thought i’d be okay. then we wake up to the floor SOAKED. like everything i brought drenched, floor seeped water where you stepped. had to got to the kiosk for help as there are no real people working. the man on the kiosk was very nice thought despite not speaking much english or quite understanding. switched our room, no wet floors there but did have mutiple bugs, most lights and charging ports didn’t work, and weird people outside room. Overall it was fine in terms of the kiosk thing, yeah it’s different but now my biggest concern. All my belongings getting water damaged, bugs, mold, dirt, and garbage are a bit upsetting because i still payed full price and was here for competing in a national championship yet the things i needed where soaked.

My key was ready! Check in was really fast

We were too late getting to breakfast but they let is grab packaged rolls. We picked this motel for the hot tub. It was very dirty and the jets wouldn't turn on. We wouldnt have gotten in it due to it's nasty water. Pool was gross too. Staff was nice. Room was clean.

The front desk staff was wonderful and accommodating! Our room was very clean and cozy.

Friendly staff. Was comfortable would stay again.