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Ordino Vacation Packages

My recent stay was a complete nightmare. This property does not meet basic hospitality standards, let alone 4-star quality. - Dangerous Lift: We stayed on the top floor (4th floor). Every time the lift reached the top, it jerked violently—it felt terrifyingly unsafe, as if the cable was about to break. - Missing Amenities: No kettle, coffee, or tea-making facilities in the room. - Cleanliness: After a late flight check-in, the pillows smelled dirty and unwashed. Housekeeping did replace them the next morning after we complained. - Language Barrier: Outside of reception, staff (including cleaners) spoke zero English, making basic communication impossible. Shocking Customer Service: - Water Policy & Rude Reception: We made two consecutive 2-night bookings and kept the same room. When asking for bottled water for the second booking, the receptionist flatly refused, saying Expedia bookings don't get water. When I noted we got two bottles initially, she shrugged and condescendingly said, "Well, lucky you." - Unprofessional Conduct: When I asked for a manager, both receptionists literally laughed in my face, said the manager was on vacation, and started mocking me in Spanish as I walked away. - Hostile Vibe: I watched staff reprimand another guest for drinking a second glass of water from the lobby dispenser, telling them in a rude tone, "You're only allowed one." Avoid this hotel. The staff are hostile, basic amenities are absent, and the lift is a safety hazard.

Excellent

Super clean and friendly. Highly recommend and will come back to this hotel.