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I travel extensively and don’t normally write hotel reviews. But this time I feel compelled to do so because I feel like this hotel is vastly over-rated (as it is, at best, a 3-star rather than 4-star as listed) and over-priced. The issues were numerous—none of which individually is a big deal, but none of which I would normally see in a 4-star hotel, and one of which is unacceptable at any hotel of any level. The latter is the fact that I found a long black hair on the bottom sheet of my bed when I pull back the sheet to go to sleep. Other issues: I got there early so checked a bag while I waited for check-in, but didn’t receive a claim stub like one normally would at a 4-star hotel; the security door chain in my room was broken so I couldn’t use it; the bathroom fan was so loud that I declined to use it; the main rug on the bedroom floor was visibly grimy and worn; the breakfast room had plastic utensils; the pancakes there were literally inedible; and I waited 10 minutes to check out because there was nobody at the front desk or in the lobby (which was odd since I checked out at 11 am, which was the official check-out time. I had to find my way back into the restaurant kitchen to ask for help). I don’t know exactly how the star-rating is done but whoever assigned 4 stars to this hotel clearly missed the mark.

Excellent location

Great location. very helpful staff but available only by text and not on the premises. There were small black ants in the bathroom and in the entry way to the room.

Highly recommend. Rooms are cleaning have everything you need. Staff is amazing.

This hotel is located right in center of town so it is conveniently located. The service was outstanding from housekeeping to the restaurant to front of house staff. I thoroughly enjoyed my stay and will definitely stay here next time I visit Santa Fe.