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The Lodge is still under renovations. Our room was missing things like a headboard and bedside tables. The water pressure was weak. The amenities were nice for a family stay. It might be great once it’s all done. I wish we knew before booking.

The male receptionist was extremely helpful, friendly, and welcoming. Unfortunately, the female receptionist was not as helpful or friendly. Her coworker noticed that I wasn't receiving the assistance I needed and stepped in to help, which I really appreciated. I've stayed at several RIU hotels before and have always been able to check in early when a room was available. This was the first time I've experienced a significant delay with check-in. Overall, I had a great stay. The hotel is in an excellent location, with everything within walking distance, making it very convenient to explore the area. Breakfast is included, which is a nice benefit, but the quality could be improved. The selection was very basic and limited compared to what I've experienced at other RIU hotels.

Very close to shopping, eating, and interstate. Great location. We walked to most of what we wanted to do.

Excellente

Highly rare the hotel. Excellent location for n. Chi go events right on zmichigan Ave North. Staff extremely welcoming at all aspects. Watch out though. Hefty taxes which made tge room cost 3

The room was clean and more spacious than expected. All the staff were friendly and helpful.

An amazing hotel with an amazing river view! I will definitely be staying there again!

No one answers the phone at the spa. Bathtub clogged, engineering called and I was simply told the tub was not clogged so had to shower with water up to my ankles. They do have a bar but it’s not well stocked. The blinds in the room don’t hang properly, they’re wonky, and have to be moved by chain. This is not a 4 star hotel. It’s not 3 either. Save your money and stay at a nice Hampton or Courtyard instead. This is a gross place, terrible staff.