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I have stayed here multiple times and have enjoy my stay every time. Only regret is that I need to get dressed when I leave. Bummer.

The staff is wonderful, delicious fruit for breakfast and amazing views. Valerie is a wonderful host at this resort.

Great property with even a private rainforest trail. Lots of maintenance effort to make this place a great home away from home. Room is perfect, feel like living in a forest.

The staff here was extremely unfriendly and unhelpful. Due to a booking mix-up, my reservation listed 2 adults instead of 2 adults and 2 kids. Instead of handling the situation professionally, the staff member made my wife and children wait outside while he spoke to me. He claimed that if he had known children were coming, he would have canceled our reservation entirely. Although he framed letting us stay as a "favor" since we were only there for one night, he forced me to pay an extra $30 per child ($60 total). We didn't request any extra amenities or beds for the kids, but because we had no other options at that hour, I was forced to pay the extra fee. I have traveled extensively with my family, and I have never experienced such terrible customer service.

We chose this B&B because of its excellent reviews and it's proximity to Volcano National Park. The manager was accommodating by letting us change our room to a larger one because we were 3 people. However there are quite a few things that went wrong: 1. our room wasn't air conditioned- it was hot in August 2. Promised daily breakfast- we got a basket of a few items but it wasn't re- filled on the second day- so we had to go out to buy breakfast on the second day. 3. Very noisy - we had to sleep with the windows open - due to no ac - very loud birds making noise all night. In addition at 4 am both nights a beeping started every minute- the manager said it was the gate. 4. No instructions about how to get provisions, ice, .... 5. They do not come in to tidy the room . You get a clean room when you arrive and that is it. As a result, we didn't sleep both nights we were there. They charged us over $600 for 2 nights and we feel it was a waste. Ask questions before you book here

Clean, breakfast was a bonus. Make sure you have ear plugs, the frogs and roosters can be loud !