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Quality Inn

2.5 star property

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Photo gallery for Quality Inn

Standard Room, 2 Double Beds | Tempur-Pedic beds, in-room safe, desk, laptop workspace
Standard Room, 1 King Bed with Sofa bed, Jetted Tub | Tempur-Pedic beds, in-room safe, desk, laptop workspace
Reception
Exterior
Interior entrance

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Breakfast included
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
$92
includes taxes & fees
Nov 5 - Nov 6

Explore the area

View in a map
551 S Transit St, Lockport, NY, 14094
  • Place, Erie Canal Discovery Center
    ‪2 min drive‬
  • Place, Lockport Caves
    ‪2 min drive‬
  • Place, Lockport Locks and Erie Canal Tours
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Jetted Tub

Standard Room, 1 King Bed with Sofa bed, Jetted Tub | Tempur-Pedic beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Tempur-Pedic beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.2 out of 10
Good
(26 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn

Lockport hotel with free breakfast
Along with a fitness center, this smoke-free hotel has a business center and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-out, free newspapers, and a TV in a common area.
Quality Inn offers 50 accommodations with safes and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 40-inch LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a fitness center, a vending machine, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Quality Inn is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Lockport
Comfort Inn Lockport
Lockport Comfort Inn
Quality Inn Lockport
Quality Lockport
Quality Inn Hotel
Quality Inn Lockport
Quality Inn Hotel Lockport

Quality Inn Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 166 out of 646 reviews
Rating 8 - Good. 194 out of 646 reviews
Rating 6 - Okay. 125 out of 646 reviews
Rating 4 - Poor. 82 out of 646 reviews
Rating 2 - Terrible. 79 out of 646 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Larry

Traveled with family
Liked: Amenities
Bed mattress was bad
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

It was an okay stay

Bed was comfortable, toilets flushed, shower was hot and the AC worked. Staff was friendly and always available to assist. Sheets had stains. Need to remove the old stained chairs and lampshades from the bedrooms! There were no protein options for breakfast, mainly carbs, so no options for diabetics. The hotel is in need of maintenance. Our room had a very old pocket door for bathroom that was broken and would not completely shut. The window lock was broken in my moms room so the first floor window was open to outside with no screen (we got it to lock using a knife). Drapery is old, ripped and stained. First thing you see when you walk into the lobby is a 10Ft dead tree. Not all rooms have privacy locks on the door. Very poor lighting in the rooms. Mini fridge worked, but there was food left in it from a previous guest. They were unable to accommodate my mom with a room near the rest of the family, she was on the opposite end of hotel down a long smelly hallway (with a broken window lock), we ended up having her stay with another family member.
Stayed 1 night in Jul 2025

4/10 Poor

JERROD, Richlands

Traveled with family
Disliked: Amenities
The blankets were disgusting. Stains on the covers. The was mold in the AC and the floors were not clean. I do not reccomend staying at this hotel.
Stayed 1 night in Jul 2025

6/10 Okay

David

Traveled with partner
older facility
Stayed 1 night in Jul 2025

6/10 Okay

Harinadh

Stayed 1 night in Jul 2025

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
The room was horrible! The ceiling was falling apart and the curtains were ripped with stains all over them
Stayed 2 nights in Jul 2025

8/10 Good

Onekia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
While it wasn't a fancy hotel, it is a good place to stay. Stay friendly, place nice and quiet and within walking distance to food options.
Stayed 2 nights in Jul 2025

4/10 Poor

glenda

Disliked: Cleanliness, amenities, property conditions & facilities
Smell of cooking indian food overwelling low water pressure in shower breakfast was pathetic apples only fruit coffee terrible
Stayed 4 nights in Jul 2025

4/10 Poor

Paul

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Definitely better then sleeping in my car. And although the bedding was somewhat questionable (but apparently clean), the bed itself was comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Rajat

Stayed 1 night in Jun 2025

2/10 Terrible

Jason

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were incredibly dirty and in disrepair
Stayed 1 night in Jun 2025

10/10 Excellent

Thomas

Traveled with family
It was good except for a spot on the ceiling above 1foot wide and a couple of feet long that needed to be patched and painted
Stayed 1 night in Jun 2025

6/10 Okay

HendryKishore

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room wasn’t clean and breakfast is not good.
Stayed 1 night in May 2025

4/10 Poor

jayabhaskar

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pretty basic breakfast option, the air conditioner was pretty old and not efficient, had to be manually operated. There is no lift, just in case if you happen to carry luggage, then you world have to lift it up through stairs. It’s basically a pretty old hotel, but follows hygiene and cleanliness.
Stayed 1 night in May 2025

8/10 Good

Kahadi

Traveled with family
Liked: Staff & service
Disliked: Amenities
Not the cleanest environment
Stayed 1 night in May 2025

10/10 Excellent

Karen

Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Elicia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we pulled in , the property looked abandoned. The stairs leading to the lower parking lot looked unsafe . There was glass in the parking lot . The bathroom was not clean and the toilet kept clogging up . The mattress was comfortable, but every time one of us moved , it would squeak . Benton was cold and we had to wait for it to warm up . Not impressed at all .
Stayed 1 night in Apr 2025

8/10 Good

sue

Stayed 1 night in Apr 2025

10/10 Excellent

Zulma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Stayed 1 night in Feb 2025

6/10 Okay

Jacob

Liked: Cleanliness, staff & service, amenities
The hotel was clean, and pretty empty which was nice. The fridge in the room was a nice size. Staff was friendly and always present. The bathroom door of our room was a sliding door that would not close all the way which was unfortunate but not the end of the world. Didn’t explore breakfast but the lobby was quite small so I don’t imagine there was much. The area around is nothing fantastic, Lockport doesn’t have too much to do. Close ish proximity to Buffalo and Niagara Falls though.
Stayed 1 night in Jan 2025

10/10 Excellent

Tonya

Liked: Staff & service

Cold get away

Stayed 1 night in Dec 2024

8/10 Good

William

Liked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Leo

Stayed 1 night in Nov 2024