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Comfort Inn The Pointe

3.0 star property

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Photo gallery for Comfort Inn The Pointe

Desk, laptop workspace, iron/ironing board, free WiFi
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Lobby
Lobby
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Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Air conditioning
$108
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
1 Prospect Pointe, Niagara Falls, NY, 14303
  • Place, Niagara Falls State Park
    ‪3 min walk‬
  • Place, Rainbow Bridge
    ‪5 min walk‬
  • Place, Cave of the Winds
    ‪15 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(58 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(166 reviews)
  • 288 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • 288 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Inn The Pointe

Hotel in Downtown Niagara Falls
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1056 square feet (98 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Onsite parking is available (surcharge).

Comfort Inn The Pointe is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,056 square feet of conference space
  • Meeting room

Outdoors

  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 75.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 20.00 per night
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Pointe
Comfort Inn Pointe Hotel
Comfort Inn Pointe Hotel Niagara Falls
Comfort Inn Pointe Niagara Falls
Comfort Inn Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Hotel
Comfort Inn The Pointe Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls

Comfort Inn The Pointe Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 702 out of 1570 reviews
Rating 8 - Good. 420 out of 1570 reviews
Rating 6 - Okay. 255 out of 1570 reviews
Rating 4 - Poor. 97 out of 1570 reviews
Rating 2 - Terrible. 96 out of 1570 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Within walking distance of the falls.
Stayed 1 night in Jul 2025

10/10 Excellent

Ambapali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to the park
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly, especially the woman who checked us in. I saw her later in our stay cleaning the rooms, even scrubbing something out of the carpet in a hallway.
Stayed 3 nights in Jul 2025

6/10 Okay

MIMOZA

Stayed 3 nights in Jul 2025

4/10 Poor

RIZWANA

Traveled with family and small children
Liked: Amenities
When we checkin it was not informed phone Service and TV not available upfront
Stayed 1 night in Jul 2025

8/10 Good

Raghees

Liked: Property conditions & facilities
Bathroom had broken faucets
Stayed 1 night in Jul 2025

8/10 Good

Abhilash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Room is quite spacious and comfortable. Bathroom was super clean. Location cannot get better. Right next to the falls and the park. Plenty of eating options around.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Great location, but not the nicest hotel

The location is great. It's a 1-minute walk to Niagara Falls State Park. There's lots of shopping & food close by too. If you want to walk around the area (and even over to Canada), this location makes it possible. The hotel is a bit run down and dated. It could really use some TLC and modernization. Breakfast always had a long line & there was never enough seating; we had to take our food up to our room. The 'dining room' isn't sufficient in size. Our room wasn't very clean; we found some hairs in the tub and the shampoo bottle was empty.
Stayed 2 nights in Jul 2025

10/10 Excellent

Anurag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near Niagara
Stayed 2 nights in Jun 2025

6/10 Okay

Shawn

Business traveler
It was a 300$ room that took 30 mins to get upon arrival because staff was out smoking. There was construction going on, they charged me to park even after room price. One of the boilers went out and very little hot water if at all.
Stayed 1 night in Jul 2025

6/10 Okay

Valerie

Liked: Staff & service
Disliked: Property conditions & facilities
Due to foreseen circumstances some of their appliances (TV/Cable) and charging ports were not working
Stayed 3 nights in Jul 2025

4/10 Poor

Makenzie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Great view from the room (we had the top last room with 2 windows looking over the falls above the trees) but the room was dirty. The head board was worn out. This place was an active construction site with nothing taped off. In the stairwell there was paint peeling off the walls. When trying to check in the tablets they used were flopping all over the place and the staff continued with their conversation while we were checking in making up feel like we did not matter and us checking in was the last thing they were concerned about. Not to mention, on the check in system the person who got checked in before us still had all the information on the screen because they “forgot to send it through”; I would be pissed if someone else saw all my information.
Stayed 1 night in Jul 2025

4/10 Poor

Eleanor, bakersfield

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t tell the staff apart from guests, not wearing proper attire, the one’s in the kitchen wearing slippers and act like they don’t like their jobs, the cleaners were just sitting on their phones, the front desk were nice especially the girl in the front desk, she was very patient and still smiling even though she got yelled by a guest. The rooms were outdated, felt like something is biting when sitting on their room seats, the curtains on their window doesn’t close, the shower rod was broken so the curtain kept falling, wouldnt stay up and the whole floor got wet when I tried to shower. The bath mat was so old and crispy that it wouldn't even absorb the water so I had to use a bath towel to dry the floor. The bathroom vent didnt even work—I had to blow dry the mirror to unfog it after 20 minutes. The room was damp and humid, smelled like mold, and I felt unclean and unsafe.
Stayed 2 nights in Jul 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

2/10 Terrible

Raghav

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not that great for the family
Stayed 1 night in Jul 2025

8/10 Good

ANITA

Stayed 6 nights in Jul 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was fantastic, directly across the street from the falls. The room was clean and very comfortable and the rate was great. If I'm in the area again I will definitely stay here again. My only negative was the less than enthusiastic front desk clerk. I felt like I was a bother to his time. He answered all of my questions, but seemed to wish I hadn't needed to ask them.
Stayed 1 night in Jul 2025

6/10 Okay

Mark

Traveled with family
Property need updating
Stayed 1 night in Jul 2025

8/10 Good

Arquímedes

Traveled with family
Liked: Cleanliness
Lo mejor: su ubicación Lo peor: nada A mejorar: los cuartos deberian ser remodelados.
Stayed 3 nights in Jul 2025

4/10 Poor

Brandi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only real positive for this hotel is the location; across the street from the park. Check-in was not welcoming; the personnel seemed annoyed with doing his job. The room we received had torn carpet, dirty tub bottom, broken closet doors to which four maintenance personnel couldn’t fix, and guessing due to the age of the hotel, we could hear water running from upper rooms and the toilet would randomly run. Although the closet door condition was reported immediately, we were never offered another room; front desk said there were no available rooms without even checking. Another annoyance was the only working ice machine was on the six floor (our room was on first floor). Our stay was three nights and the only day we saw a Concierge person was day three (after second night).
Dirty tub bottom
Stayed 3 nights in Jul 2025

6/10 Okay

Vania, augusta

Traveled with partner
Liked: Cleanliness
Very nice hotel because of the location but other than that it’s just a regular 3 stars hotel. Stayed there for 3 nights.
Stayed 2 nights in Jul 2025

4/10 Poor

Olguita

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenient location but poor reception desk for check in (July 22nd around 4:10 pm ish). Should specify that there’s a fee for parking space at the time of booking. Room amenities were ok. Nice view for the Niagara rapids but no plug available for the microwave function. It was dusty, not enough shampoo and conditioner, and should have a plastic curtain inside to prevent the water to come all the way outside the bathtub.
Hard Rock Cafe and balloon view.
Waiting for the fireworks. Canadá side view.
Stayed 2 nights in Jul 2025

10/10 Excellent

Donald, Bartley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and in a great location. You can walk everywhere.
Stayed 3 nights in Jul 2025