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Comfort Inn The Pointe

3.0 star property

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Photo gallery for Comfort Inn The Pointe

Exterior
Property preview
Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$82
includes taxes & fees
Dec 12 - Dec 13

Explore the area

View in a map
1 Prospect Pointe, Niagara Falls, NY, 14303
  • Place, Niagara Falls State Park
    ‪2 min walk‬
  • Place, Rainbow Bridge
    ‪5 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪7 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(59 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(167 reviews)
  • 288 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • 288 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade)

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior
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About this property

Comfort Inn The Pointe

Hotel in Downtown Niagara Falls
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1056 square feet (98 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Onsite parking is available (surcharge).

Comfort Inn The Pointe is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,056 square feet of conference space
  • Meeting room

Outdoors

  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 75.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 20.00 per night
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Pointe
Comfort Inn Pointe Hotel
Comfort Inn Pointe Hotel Niagara Falls
Comfort Inn Pointe Niagara Falls
Comfort Inn Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Hotel
Comfort Inn The Pointe Niagara Falls
Comfort Inn The Pointe Hotel Niagara Falls

Comfort Inn The Pointe Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 693 out of 1571 reviews
Rating 8 - Good. 421 out of 1571 reviews
Rating 6 - Okay. 258 out of 1571 reviews
Rating 4 - Poor. 100 out of 1571 reviews
Rating 2 - Terrible. 99 out of 1571 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The location is the closest to the falls.
Stayed 3 nights in Aug 2025

10/10 Excellent

Beverly C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

8/10 Good

Neeraj

Liked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Ketan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the falls.
Stayed 2 nights in Aug 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Marlin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to attractions.
Stayed 1 night in Aug 2025

2/10 Terrible

Yelena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

kelly

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was nice but they definitely stick to the 4pm check in. The breakfast was nice the staff working that area were helpful.
Stayed 1 night in Aug 2025

8/10 Good

Jack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is as close to the falls' attractions as you can get, and it is very convenient and has parking. At the 4pm check in time, the digital key system was not working, and we were not able to go to the room and drop our stuff off, to continue on with the days events. We eventually were escorted to the room by a very nice employee who allowed us in, and then he later returned with the programmed keys and provided them to us.
Stayed 1 night in Aug 2025

6/10 Okay

Rachel, Kingsport

Traveled with family
The hotel needs updating and areas outside cleaned up. Staff was not very friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Daifeng

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The best thing about this hotel is its location. It's as close as possible to the American falls and Bridal Veil fall. But I cannot believe at this prince point, the staff can be so unfriendly! At checkin, they were cold and indifferent. When I went to ask for a toothbrush explaining I forgot to pack one, I was told they were out of toothbrush since the morning, with no apology or any facial expression. Next morning when it rained, I went to ask whether they had punchos, I was told stonely no. 3 different staff members at three different encounters and they all had the experession and air that they didn't care or bother to help. It's a shame that they had such a prime location but they wasted that advantage with their poor service.
Stayed 1 night in Aug 2025

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Sameer, Syosset

Disliked: Cleanliness, staff & service, property conditions & facilities
Property run down and in poor condition. Room had leaky faucet and broken wooden pieces. Location was excellent and only reason we picked the place. In middle of night there was apparently a false alarm that went off and staff was unhelpful.
Stayed 2 nights in Aug 2025

6/10 Okay

Glenn

Traveled with partner
Noticed damp musky odor in room. Old rough looking well used worn out room
Stayed 3 nights in Aug 2025

10/10 Excellent

Nurgazy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! Clean!
Stayed 1 night in Aug 2025

10/10 Excellent

Cal Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The auto super close for the park and the food spots. Very clean come for and employees very nice.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right next to the falls. breakfast was very good. super friendly. clean. very convenient to visit Niagara’s.
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

4/10 Poor

Kevin

Disliked: Staff & service

Poor service

Check in was a huge line at 3:45pm. Customer service at the desk all get along with each other but do not give that kindness to the guests. Felt like we were not welcomed. In the morning we left before breakfast but went to the coffee station in the lobby. Only water came out. Desk said that they would let someone know. I asked if there was coffee somewhere else and they said no. They are busy downstairs getting breakfast prepared. Not caring or helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Diep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to Niagara Falls park in the US side. Comfortable bed. Parking was not free. Overall, highly recommend this hotel. It’s a great value.
Stayed 2 nights in Jul 2025

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was awesome right next Park however they charged us an extra $20 parking and the hinges on the bathroom door needs some oil
Stayed 1 night in Aug 2025

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

8/10 Good

Valentina

Traveled with family
Liked: Cleanliness, amenities
Good breakfast! They let us leave the suitcases in the deposit room after we checked out. Overall very satisfied
Stayed 1 night in Aug 2025

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some desk staff were very friendly, others not so much, almost as if we were a bother. Location was good. They were working on the parking lot during our visit. Painting new lines, as well as painting exterior fences. Not an inconvenience in the least, looked like they were trying to upgrade the place.
Stayed 2 nights in Jul 2025