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Nguluni Vacation Packages

Great

The breakfast was very limited and probably the weakest one I ever had in an hotel. Told the reception that I didn't want any room cleaning, but they still did and when I told them, they should I should have put the sign out but there weren't one to use. The safari that they offered is not to be recommended. had to wait 1h, 45 minutes before it started and the reception and the guide didn't communicate very well about the payment so that was awkward... My mistake, but no AC so the room got quite hot, but it was a nice room with a view. Some staff members were helpful and nice and it compensated.

We really had an amazing stay at the lovely Prideinn Jotel in Westlands, Nairobi. Very comfortable bed, spacious room. Nice shower and a great team, reception team were highly professional and very helpful especially Sophie, Josephine and Winter

Great hotel poor location

Booked an interconnected family room, got two separate rooms. Faulty locks, outdated amenities, no compensation. A family room at this property means two interconnected rooms, which is the only reason I booked it for 2 adults and 2 children, 29-31 Oct. I expected a Fairmont-level experience. What went wrong: At check-in around 8 PM, the front desk confirmed that I had booked a family room of interconnected rooms but said none were available. They put us in two rooms opposite each other instead. With children and a late arrival, we had no real choice. The lock on one room failed repeatedly despite multiple attempts by the hotel’s own staff, and each time we had to go back to reception and wait for staff with a master key. On night two at 11 PM it failed again, and the hotel offered to change only that room, which would have split my family further. It took about 30 minutes of arguing before they gave us a master key. The coffee maker was broken for the whole stay and never replaced, the power outlets are outdated, and the one international socket did not work. At checkout, the duty manager blamed the booking agent for not telling the hotel it was a family room. That contradicted what her own front desk said at check-in. After I asked her to check the facts, she returned and admitted she had been going off an incorrect briefing. The response: Apologies only, plus an offer to waive $7 of minibar charges, which I did not accept. No refund, no credit, no ownership.