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The staff was beyond helpful with needing a flexible check in. The room was lovely and very spacious. The grounds are well maintained.

Lovely property. Beautiful room, so many thoughtful touches from fresh baked bread, snacks, drinks, made to order breakfast. The pool and jacuzzi were also wonderful. I highly recommend staying here!

We usually stay here for our Summer vacations. I felt this trip, customer service was not as helpful as times in past. No above and beyond accommodations as in the past. Disappointed to the point we stayed extra days elsewhere while in Sedona. Still enjoyed my time there up until we decided to extend our stay and got no assistance. To the point we were told to go on their website to book more days rather than assist at the front desk in person.

There were some garbage items that were left behind from previous renters. 1 Tv remote didn't have any batteries. Batteries were dead in the ceiling fan remote, upstairs toilet runs. We asked about an early check in, they said they’d take our name and number and give us a call when our villa was ready. At 3:30 we arrived, went in to ask if it was ready yet…we were told no and they’d call us when it was ready….again. 4:15 (check in time is 4:00) my husband decided to go back in and check if we could get in yet, the woman said “what, you’re not in your room already? I thought you were when you left the first time.” There was a lack of communication between the 2 desk clerks. We enjoyed our overall stay, but I’d probably look at other villa options first, next time.

They even upgraded our room for free. Love this hotel.

Amazing service