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Everything was great except the mandatory timeshare pitch to get the parking pass. After a 12 hrs drive to get there it was the last thing I wanted any part of. Very cheesy. You can do better than that! Whomever had that great idea needs to go back to the used car lot.

When having this listing on Expedia, it should clearly say that waterpark is not included with the resort. It’s very misleading. So you make reservations because you want to take your kids to a waterpark and turn around and have to spend additional money for waterpark tickets.

This was a great place, up in the mountains, within the Smokey National Park. The last turn in and up to the property was sharp and somewhat tricky to see from the one direction, so just know that. I for one wanted to see bears and the fam and I saw 3 - it was great! Our room(s) were much larger than expected and my son really enjoyed the jet bath!

The location is GREAT. Property is well taken care of. Room was clean. Breakfast was fantastic.

Awful manager and owner stay away

We were not booked in the main building. We were sent to a separate building a block away. The pictures online lead me to believe that we would have a view of a stream, or at least trees, from our balcony. Instead, we had a view of another hotel's parking lot, at close range. The building was clean but had a worn-out feel. After check-in, before you are given your parking pass, they try to talk you into attending a timeshare presentation. I said "No" and they let it go. But the man in the next cubicle sounded pretty aggressive and obnoxious. Overall, it's not horrible and I would stay again if nothing else was available. If price is your main factor, it's probably worth giving it a try. But don't expect it to look as nice as the pictures online and be prepared for the whole timeshare thing.

Great service, staff was welcoming and friendly! Rooms were very clean and beds were comfortable. Great location everything was within walking distance.

This was our family vacation. The rooms were great, the pools were great, location was great, activities for the kids were great and we will be back. Only complaint I would have is the wrist bands for access to pool were not comfortable to wear.