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New Haven Vacation Packages

Room didn't look clean.

Beautiful historical hotel. Front desk was pleasant. We only were stopping on our way to Canada.

Very nice but we paid a lot of money for someplace that was new but very disorganized.

The location, the decor and furnishings, especially the layout of the suite were all good. However, there are several shortcomings that hugely let down the profile of the property (e.g.,upscale restaurant onsite) and hence the guest experience: 1) Housekeeping - it was not spelled out clearly during check in that it was by request only, but mentioned in fine print on the jacket for the access keys, which is easy to miss. There was no literature related to the property in the room (nor was a safe). We made several requests for housekeeping which largely went ignored or partially filled after follow ups. No vaccuming,trash was left in the room and bed was not made. Very lean housekeeping staff milled around in the main building area mostly. 2) Access keys failed a few times. Excuses given were technical glitches and "doorway batteries were failing". 3) Breakfast was especially underwhelming given the profile of the property - it is a tiny breakfast area, and food selections are poor. The breakfast lady left on her own was overwhelmed and cranky, while across the hall, the idle desk person checked her phone. The coffee tasted awful, like watered down swill. No signs on the food items either, causing confusion. Guests took care not to bump into each other all the time. 4) We heard excuses like "managers are out on vacation"; "it is new management trying to figure things out". There was no evidence of managerial oversight anywhere. Wish we knew this during the booking process.

Check in was not that bad. We had no issues, there are some cosmetic maintenance issues, but it really did not affect our stay.

I was looking forward to our stay visiting Syracuse University. I guess you get what you pay for. It was pretty inexpensive. The hotel is under construction. First we were placed in a room that wasn’t finished being renovated and then when we asked we were moved to another room that wasn’t totally complete. We then were put in another room that really wasn’t 100% done. No fridge and there was a shutter in the bathroom with blue painters tape on it. The basement exercise room was also very musty, but well Appointed.

This property was absolutely gorgeous. our rooms were very clean and spacious. The front desk was extremely helpful on traveling throughout the city and we’re very welcoming upon our return to the hotel after our outing.

One of the best facilities we have stayed at. Price, parking, clean, comfortable excellent wish we had made this our first stop. Thank you for being a great place to stay.