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Mio Vacation Packages

Little disappointed in the cleanliness of the pool and that the shuttle wasn’t running to town.

Jacuzzi didn’t work, fire place in room didn’t work. When i call for help in jacuzzi i left technician to work and came back my ring was missing !!

Staff here was wonderful The property was well maintained kept clean the whole time

I’ve stayed there a few times. Very nice clean rooms. Casino is smoke free except for a designated area. Games don’t pay out well.

The staff were wonderful!! The room had an animal smell. But it was a great place other than that.

I was very disappointed with my stay due to the lack of communication and customer service. The hotel did not clearly advertise that front desk staff would not be available to assist with check-in. After arriving on an early flight, I discovered there was no way to check in even if there was a room ready. What made the situation even more frustrating was that check-in was not available until 3:50 PM, despite check in at most hotels in the world is 3:00 PM. The onsite staff were unable or unwilling to provide assistance or assign an access code, leaving guests with no options other than waiting. Another major issue was the complete lack of drinking water. There was no bottled water provided in the room and no water available anywhere on the property for guests. After traveling, I had to order water through Uber Eats at an additional cost of nearly $20. The property itself may be acceptable, but the lack of communication regarding the self-check-in process, the delayed room access, the absence of basic amenities such as drinking water, and the unhelpful response from onsite personnel made for a very poor guest experience. I would recommend that management be more transparent about their check-in procedures and provide basic guest services and amenities that travelers reasonably expect.

Clean , convert and cozy

The rooms were very clean. There was no staff. The cleaning staff were awesome.