The staff is nonexistent -- literally no one at the front desk ever, guests leaving post-it notes trying get help after calling with no response. Finally a sign posted to call certain numbers, but then guests told to wait 20-minutes because they aren't on site. The amenities promised on their website are nonfunctioning -- no spa, no gym, no restaurant, no pool. The place isn't set up for guests -- patios with no seating, if a seat is available it's dirty. Everything is in need of repair and cobwebs needed cleaned up to reduce the number of bugs. We left a day early because it was so bad -- and just as we were leaving, the electricity went out and a generator flicked on.