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Hotel Helene

3.5 star property

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Photo gallery for Hotel Helene

Premium Room | 1 bedroom, premium bedding, down comforters, minibar
Property video
Front of property
40-inch Smart TV with cable channels, TV
Deluxe Room | 1 bedroom, premium bedding, down comforters, minibar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • 24/7 front desk
$53
Dec 21 - Dec 22

Explore the area

View in a map
10a29 Cra. 40, Medellín, Antioquia, 050021
  • Place, Lleras Park
    ‪2 min walk‬
  • Place, Poblado Park
    ‪3 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪8 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room

1 bedroom, premium bedding, down comforters, minibar

Standard Double Room

7.8 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, down comforters, minibar

Premium Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Helene

3.5-star hotel in El Poblado
This smoke-free hotel features a restaurant, a 24-hour front desk, and free WiFi in public areas. Other amenities include a living plant wall.
Hotel Helene offers 20 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant. Wireless Internet access is complimentary. This Medellín hotel also offers room service (during limited hours), an elevator, and a living plant wall.

Hotel Helene is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 8:30 AM.
Hotel Helene has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (100 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Reviews

Hotel Helene Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 112 out of 189 reviews
Rating 8 - Good. 34 out of 189 reviews
Rating 6 - Okay. 17 out of 189 reviews
Rating 4 - Poor. 18 out of 189 reviews
Rating 2 - Terrible. 8 out of 189 reviews

Reviews

8/10 Good

Shelton

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Diego, Ephrata

Stayed 4 nights in Aug 2025

10/10 Excellent

Jordi Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 4 nights in Aug 2025

10/10 Excellent

Ramadan

Liked: Cleanliness
good
Stayed 2 nights in Aug 2025

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and their outstanding customer service.
Stayed 10 nights in Jul 2025

10/10 Excellent

Aixa

Stayed 3 nights in Mar 2025

2/10 Terrible

Larry

Stayed 7 nights in Jun 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best
Stayed 2 nights in May 2025

4/10 Poor

Jorge

Disliked: Staff & service, amenities, property conditions & facilities
Rooms extremely small you can even walk; bathrooms open no privacy and just behind the head board of the bed. Very uncomfortable
Stayed 1 night in May 2025

8/10 Good

David

Stayed 4 nights in Jun 2025

10/10 Excellent

Nelly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, Availability for storage was a plus.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maritza

Liked: Cleanliness, amenities, property conditions & facilities
Room small but comfortable and clean, excellent area, excellent customer service and friendly staff .
Stayed 4 nights in May 2025

10/10 Excellent

George

Business traveler
Liked: Cleanliness
We arrive salt property at 2pm and did not allow us to cking until 3pm. I think that an 1hr wouldn't make a difference for them.
Stayed 2 nights in May 2025

2/10 Terrible

Alex, Hollywood

Stayed 2 nights in May 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice property but keep in mind the rooms tends to be very small
Stayed 2 nights in Apr 2025

10/10 Excellent

Diego Jose Ortiz, Ephrata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Stayed 5 nights in Mar 2025

10/10 Excellent

Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok
Stayed 2 nights in Feb 2025

10/10 Excellent

Saul, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close
Stayed 8 nights in Dec 2024

10/10 Excellent

DIEGO, Ephrata

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, location with a friedly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Orlando, Santo Domingo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

4/10 Poor

Aixa

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Daniel

Traveled with group
Liked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Amarili

Muy buenos
Stayed 2 nights in Oct 2024

10/10 Excellent

marcia

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024