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Heiss Hotel By Jalo

4.0 star property

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Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Standard Room | Desk, soundproofing, free WiFi, bed sheets
Courtyard
Terrace/patio
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$77
Jan 19 - Jan 20, 2026

Explore the area

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1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪6 min walk‬
  • Place, Lleras Park
    ‪10 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪13 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room

Standard Room | Desk, soundproofing, free WiFi, bed sheets

Standard Room

9.2 out of 10
Wonderful
(39 reviews)
  • 172 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Standard Room, Balcony

8.6 out of 10
Excellent
(35 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Desk, soundproofing, free WiFi, bed sheets

Junior Suite

8.8 out of 10
Excellent
(5 reviews)
  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel By Jalo

4-star hotel in El Poblado
Along with an outdoor pool, this smoke-free hotel has a fitness center and a poolside bar. WiFi in public areas is free. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Heiss Hotel By Jalo features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A poolside bar is on site where guests can unwind with a drink. This Medellín hotel also offers a garden, pool umbrellas, and an elevator. Guests can use the outdoor pool at a partner property.

Heiss Hotel By Jalo is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 782 out of 1071 reviews
Rating 8 - Good. 168 out of 1071 reviews
Rating 6 - Okay. 67 out of 1071 reviews
Rating 4 - Poor. 25 out of 1071 reviews
Rating 2 - Terrible. 29 out of 1071 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing time at hess hotel! Loved that is eco friendly I will repeat my staying at this hotel!
Stayed 4 nights in Sep 2025

10/10 Excellent

Erbin Joel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, las habitaciones un poco pequeñas pero muy moderno el hotel, muy trankilo. Es staff muy amable, el desayuno bueno. El hotel con muy buen mantenimiento
Stayed 3 nights in Sep 2025

10/10 Excellent

paul, sarasota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & value. Very clean . Entire staff is extremely amiable & helpful. Highly recommed it
Stayed 3 nights in Sep 2025

10/10 Excellent

Lee

Stayed 5 nights in Sep 2025

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome and super friendly
Stayed 5 nights in Sep 2025

10/10 Excellent

Yohn

Liked: Cleanliness, staff & service, property conditions & facilities
Sap
Stayed 8 nights in Sep 2025

10/10 Excellent

Mahbod

Stayed 6 nights in Sep 2025

10/10 Excellent

Christian Gabriel Negron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good
Stayed 3 nights in Jul 2025

10/10 Excellent

Shahram

Stayed 1 night in Aug 2025

10/10 Excellent

CINDY

Liked: Amenities
Nice
Stayed 14 nights in Aug 2025

10/10 Excellent

Tomas

Stayed 6 nights in Sep 2025

10/10 Excellent

Carlos

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 4 nights in Sep 2025

6/10 Okay

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

OLGA, Miami

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our second time staying here and we love it. The rooms are nice, we had one with a balcony and the view is amazing.
Stayed 5 nights in Sep 2025

10/10 Excellent

Elizabeth

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly Clean rooms Nice staff
Stayed 2 nights in Sep 2025

10/10 Excellent

magnolia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Sep 2025

8/10 Good

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

OLGA, Miami

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 2nd time at the hotel and we love it. The rooftop is so cool and the 2 restaurants downstairs are great. The location is perfect, you can walk around and take Uber easily.
Stayed 4 nights in Sep 2025

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Been there before, service is getting bad and not enjoyable.
Stayed 5 nights in Sep 2025

6/10 Okay

Alexus

Stayed 7 nights in Aug 2025

8/10 Good

Zoraida Santiago De

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is okay
Stayed 4 nights in Sep 2025

10/10 Excellent

Hernan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendado
Stayed 6 nights in Sep 2025

8/10 Good

laszlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Aug 2025

10/10 Excellent

Anthony

Stayed 7 nights in Aug 2025