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Masonville Vacation Packages

Our room was horrible. The AC didn’t work. There was a flicker in the bathroom light. The sink in the bathroom was clogged and there was zero staff available to speak to you at night. Horrible for a $300 dollar room.

Refused entry of a booked room after a very long drive.

Our check-in was a disaster.long story short, Got into a disagreement with the front desk manager, Nathan. Paid $ to check in half an hour early. Our assigned room wreaked of cigarette smoke. Called down to the front desk to change rooms. Nathan said I would have to wait an hour +. It was now almost 4 check in time. We took our luggage down to the front desk and the agent reassigned us, handed me the keys. Before I could get into the elevator, Nathan chased me down and demanded I hand back the keys. He said that it was not appropriate for me to talk to him and then proceed to one of his agents. He was furious that I bypassed his authority. I handed him the keys to avoid creating a scene. I am confused at this point, waited 15 minutes and returned to the check in desk. The agent had to ask his permission to let me check in. I got yet a third room. Nathan has no business working in a hospitality industry. He treats his guests and staff with disrespect. Couldn’t wait to cross the street to the Monarch where we gambled and dined and enjoyed our casino experience.

Staff were extremely helpful.

Wish we had stayed longer than one night. Great location, clean property, and great amenities.