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Masii Vacation Packages

5 Stars - Everything is great

Room and hotel are very clean. Bathroom amenities were all expired as of Jan. 26. Shower was dangerous…very slippery with no grab bar and no shelf for soap/shampoo. I put a towel on shower floor to keep from slipping. The shower also flooded the bathroom floor big time and we needed towels to wipe it up. Front desk phone was not always answered and when it was, and a request was made, it took a very long time to get what was needed and sometimes it required a second call. Lights on our floor (11) and 12 were not on and it was quite dark…other floors were lit. Airport transfers were available for $25 each way even though some sites showed free airport transportation. Also, the website mentioned a daily Managers Party…ummm no. Not the best place that I’ve stayed.

One of our favorite places to stay in Nairobi. The staff are so helpful and friendly. The food is very good and the rooms classy elegant.

Absolutely loved it. Rooms are incredible. The hotel is decorated to beautifully with immense grounds to enjoy. Staff are so friendly and helpful. Can’t wait to stay here again - this will be my go to when I come to Nairbobi. Karen is serene and beautiful.

Overall, I enjoyed my 4-day stay in this centrally located hotel. The staff at Reception area and in the restaurant serving breakfast were professional and hospitable. The management team quickly relocated me to a new room when a maintenance issue arose. I would recommend choosing a room that doesn't face the main room in front of the hotel.

Clean environment and courteous staff