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Marcellus Vacation Packages

The staff was friendly, and the breakfast was nice. Our room was MOSTLY clean (although there were visible coffee stains on the bed spread, and a glossy kiss-mark on the wall). We did have to find staff to get more toilet paper, as our room was not serviced during our stay. We did enjoy their proximity to stores and waterfalls. Also, as a heads up to visitors- some of the pictured amenities were not there at the time of our visit. When we were there the outdoor eating area shown in pictures did not contain tables or chairs. Additionally the restaurant pictured seems to be permanently closed.

Beautiful historical hotel. Front desk was pleasant. We only were stopping on our way to Canada.

Very nice but we paid a lot of money for someplace that was new but very disorganized.

Old and rooms not clean

The room was beautiful, and the breakfast was okay. The only qualm we had was we were given a dress code to attend breakfast, after not being made aware at check in or before eating. The innkeeper told us “sometimes people complain,” about pajamas being worn to eat breakfast. However, we were not told prior to our meal, nor was it made known at check in. We understand expectations, however the way it was handled was unnecessary. Generally, the staff was nice, and the manager of the property was helpful, but we didn’t appreciate how the protocol was addressed with us in particular, as other guests were seen with pajamas not long after. Other than that, I would recommend this place to others.

Helpful staff and a clean room.

The location, the decor and furnishings, especially the layout of the suite were all good. However, there are several shortcomings that hugely let down the profile of the property (e.g.,upscale restaurant onsite) and hence the guest experience: 1) Housekeeping - it was not spelled out clearly during check in that it was by request only, but mentioned in fine print on the jacket for the access keys, which is easy to miss. There was no literature related to the property in the room (nor was a safe). We made several requests for housekeeping which largely went ignored or partially filled after follow ups. No vaccuming,trash was left in the room and bed was not made. Very lean housekeeping staff milled around in the main building area mostly. 2) Access keys failed a few times. Excuses given were technical glitches and "doorway batteries were failing". 3) Breakfast was especially underwhelming given the profile of the property - it is a tiny breakfast area, and food selections are poor. The breakfast lady left on her own was overwhelmed and cranky, while across the hall, the idle desk person checked her phone. The coffee tasted awful, like watered down swill. No signs on the food items either, causing confusion. Guests took care not to bump into each other all the time. 4) We heard excuses like "managers are out on vacation"; "it is new management trying to figure things out". There was no evidence of managerial oversight anywhere. Wish we knew this during the booking process.

Very clean. Parking easy.