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Mansoura Vacation Packages

Bedside lights don't work nor the toilet light , No hot plates working . No hot water. I think I should get refunded. Everyting in the aì

Very comfortable pool, good breakfast but room wasn't perfectly clean

We really enjoyed our stay. Unfortunately one incident left a bad feeling. My friend wanted half board BC of the kosher food. I did not. We arranged it on our 2nd day at the hotel. Dinner was €35 Tue-Thu and €50 Fri-Sat. On Fri at 5 PM I went to reception to cancel my friend’s dinner. She said that for Fri-Sat anyone wanting dinner had to book a table. I confirmed twice and asked about Sat. She confirmed my friend would need to book. On Sat I booked a table for one via WhatsApp and got a confirmation. At checkout we saw a €50 charge for Fri. I reminded her that I had spoken to her the day before and said my friend would not have dinner on Fri. She became confused and said she would call the manager. When he arrived I asked them to check the Fri reservations and see we were not registered for dinner. They said the records were in the closed restaurant and could not be checked. My WhatsApp also showed I booked only one table for Sat. The manager accused me of being disrespectful and using my hands. I apologized and explained this is simply how I talk. I continued calmly. Eventually he told reception to remove the €50 as if he was doing us a favor. Before leaving I apologized again and offered my hand. He shook it without looking at me. After an otherwise wonderful stay this spoiled the end of our experience. We left feeling as though we had been treated like people trying to get something for free because we had simply followed the hotel’s instructions.

Beautiful position overlooking the sea with a private pool. Michael and Eleni were both very helpful and friendly and there was absolutely nothing that we didn't like. Second time we've stayed in this villa.

I must say we were a little disappointed with the stay overall. I took a look at the photos again and they are a little misleading as the hotel is a lot bigger than the pics, with several additional floors having been added. The 5th floor 'sunset cocktail bar' wasn't built and was just a building site. Our rooms were on the 4th floor overlooking the road but still a great view of the mountains - they were simple clean rooms but stark and had none of the soft furnishings displayed in the photos and no wall art. Our toilet was squeezed in behind a structural pillar which made it a real challenge to go to the loo! The AC was a pain, despite it working well it kept switching off and on again all night. As there are all-inclusive options the quality of the food is average and there is the usual sunbed nonsense, with numpties putting their towels down around 7am...although the pool on the lower level always had availabilty. The reception staff were great, super helpful and friendly. Vlad in particular. All in all it was...OK. The sunset is fabulous and the nearby beaches / coves are a delight but the hotel just seemed too overcrowded and a bit too 'meh' for our liking. Shame.