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The Orchard Cebu Hotel & Suites powered by Cocotel

3.0 star property

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Exterior
Front of property
1 bedroom, in-room safe, desk, free WiFi
Standard Twin Room | 1 bedroom, in-room safe, desk, free WiFi
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Laundry
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$34
includes taxes & fees
Oct 4 - Oct 5

Explore the area

View in a map
A.S. Fortuna Street, Bakilid, Mandaue, Cebu, 6014
  • SM City Cebu
    ‪5 min drive‬
  • Waterfront Cebu City Casino
    ‪6 min drive‬
  • Ayala Center
    ‪7 min drive‬
  • Cebu (CEB-Mactan - Cebu Intl.)
    ‪11 min drive‬

Room options

View all photos for Queen Room

1 bedroom, in-room safe, desk, free WiFi

Queen Room

  • 15 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen Room

1 bedroom, in-room safe, desk, free WiFi

Standard Queen Room

  • 183 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Budget Twin

1 bedroom, in-room safe, desk, free WiFi

Budget Twin

  • 17 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Queen Room

1 bedroom, in-room safe, desk, free WiFi

Deluxe Queen Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Budget Double Room

1 bedroom, in-room safe, desk, free WiFi

Budget Double Room

  • 17 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room

1 bedroom, in-room safe, desk, free WiFi

Twin Room

  • 17 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Apartment

1 bedroom, in-room safe, desk, free WiFi

Deluxe Apartment

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment

1 bedroom, in-room safe, desk, free WiFi

Apartment

  • 24 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

1 bedroom, in-room safe, desk, free WiFi

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 183 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, desk, free WiFi

Deluxe Twin Room

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Interior

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  • Free WiFi
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About this property

The Orchard Cebu Hotel & Suites powered by Cocotel

3-star hotel in Bakilid
A conference center, 24-hour room service, and a business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
The Orchard Cebu Hotel & Suites powered by Cocotel offers 79 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 21-inch LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and toothbrushes and toothpaste.

This Mandaue hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and meeting rooms. Event facilities measuring 2691 square feet (250 square meters) include a conference center. This business-friendly hotel also offers tour/ticket assistance, a garden, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in January 2022.

The Orchard Cebu Hotel & Suites powered by Cocotel has designated areas for smoking.

24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (2,691 square feet of space)
  • Meeting rooms

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas
  • Renovated entire property - January 2022

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1200.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: PHP 1200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Cebu Orchard Hotel
Orchard Cebu
Orchard Cebu Hotel
Orchard Hotel Cebu
The Orchard Cebu Hotel & Suites Cebu Island/Mandaue
The Orchard Cebu Hotel And Suites
The Orchard Cebu Hotel Mandaue
Orchard Cebu Hotel Mandaue
Orchard Cebu Mandaue
The Orchard Cebu Hotel Suites
The Orchard Cebu Hotel & Suites powered by Cocotel Hotel
The Orchard Cebu Hotel & Suites powered by Cocotel Mandaue
The Orchard Cebu Hotel & Suites powered by Cocotel Hotel Mandaue

Reviews

The Orchard Cebu Hotel & Suites powered by Cocotel Reviews

7.0

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness
Rating 10 - Excellent. 23 out of 153 reviews
Rating 8 - Good. 55 out of 153 reviews
Rating 6 - Okay. 48 out of 153 reviews
Rating 4 - Poor. 19 out of 153 reviews
Rating 2 - Terrible. 8 out of 153 reviews

Reviews

10/10 Excellent

Julius Milson, oakley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quite and safe
Stayed 4 nights in Jan 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good staff were nice limited food service near hotel also they don’t offer some of the things it says it does
Stayed 4 nights in Feb 2024

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Still under renovation. Staff were nice but careless about towel changes etc.
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Old with musty smell

Hotel was renovating, only 17 rooms are open. Available rooms are old with musty smell. Staff are nice, friendly. Too expensive for this type of accommodation.
Stayed 6 nights in Nov 2022

8/10 Good

Jargalmaa

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort

Hotel stay

a bit old different than picture on website
Stayed 1 night in Nov 2019

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
It was okey. Breakfast was not what I expected. Your website showed property looked awesome but not in actuality. Staff were polite and courteous though.
Stayed 3 nights in Sep 2019

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Exploration of the City of Cebu is an eye open

The ladies at the front desk and the security personnels are Very helpful in giving direction to the guest of the hotel.
Stayed 3 nights in Jul 2019

10/10 Excellent

Charist Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool nice big size room ac only thing the phone was a little diffcult laundry was little high in cost
Stayed 11 nights in Mar 2019

8/10 Good

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy our stay , beautiful staff , place is not far in center as well
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel staff was helpful,,,the water in the shower was only a hair above being cold. The worst breakfast in a hotel I've ever had. The room itself was ok for the money considering we only needed one night. Would like to have had a face cloth to use in the shower. The breakfast was really bad,,the best part was a couple pieces of toast.
Stayed 1 night in Jan 2019

2/10 Terrible

DAVID, uk

Disliked: Cleanliness, staff & service, room comfort

RATS !!...with your buffet breakfast!!

Before booking this hotel consider if you don't mind sharing your breakfast buffet with RATS!.After watching a small cockroach crawling across my dining table at breakfast it kinda spoilt my dining experience on the first morning,but this was nothing compared to the horrors of the next morning. To be honest I was already annoyed by the lack of service regarding the wifi.We arrived at 1.30pm on the 13th December 2018,initially we got checked in fast and the room although dark with no real view,it was spacious and clean.I tried to connect to wifi,login denied.I tried a few more times,no luck.So I went to reception,the yoing lady behind desk gave me another printed login password.I tried it,nothing.I thought maybe it was my devise.Another guest was also having problems.The receptionist said she would reboot router.6 hours later after 50 attempts I gave up ,phoned reception again.She did not really offer any apology except saying she would reboot again.I finally got online 6.30 am next day! So,back to breakfast,first morning we went at 6.30am but already most things on offer were already cold,if only someone could invent something to put under the food container,you know ,like a candle.......so instead I ordered an omelette, I thought atleast that would be warm..? So 2nd morning whilst eating we saw 2 large rats run out a whole,I told staff but they didn't seem too concerned. Apon checkout I was told..."write what you like on Hotels.com review"by supervisor!
Stayed 2 nights in Dec 2018

10/10 Excellent

Mathias

The room was immaculate and room service was available every morning, but the breakfast that was served in the restaurant needs some variation, it was practically the same breakfast menu every morning
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff they are very nice except the hotel room. the bath tub is terrible but the room are ok. food are cold so disappointing. and no never wanna stay to this hotel room again.
Stayed 8 nights in Sep 2018

10/10 Excellent

Omar, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as expected. Staff was courteous, room was very clean, and the
Stayed 3 nights in Sep 2018

8/10 Good

Tracy, Indianapolis

Liked: Cleanliness, staff & service, room comfort
I was happy with the hotel overall but displeased that they don't serve American food I been to Cebu and other countries quite a lot of times its the first time I ever stayed at hotel that does not serve American food. other than that the hotel was excellent.
Stayed 3 nights in Sep 2018

4/10 Poor

Tourist, California

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff service is the only thing that we like. The hotel is hot if you’re not inside you’re room. They issued only one key and it’s also use to power up everything in your room , if you leave your room you need to bring your key. When you return It’s crazy hot inside your room. The water supply for shower is low that makes impossible to take quick shower. The breakfast buffet in my opinion is terrible. The hotel amenities absolutely nothing/terrible. Looks like food being warmed up over and over ever day. If you’re just needing a place to stayand sleep for you’re vacation this will do. But if you like comfortable stay and pleasing invironment there are plenty of other nice hotels here in Cebu that my husband and I found out during our tour here. The room rates is just the same but way nicer than Orchard. One more thing, this hotel i think is highly occupied by foriegn students. I will not recommend this hotel to any of my family or friends. If you book you’re own package trip choose you’re hotel carefully. I guess I didn’t and it’s not cheap either.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Hotel

We love to stay their very accessible. One comment only just put some bidet on your c.r the rest is five stars..
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traveler

1 night stay worked out perfectly...I would stay at the Orchard again....

6/10 Okay

James

Liked: Staff & service, room comfort

Adequate for a cheap 1 night stay

Adequate for 1 night and the location was convenient, however traffic on the main road is very bad so not as convenient as expected. The staff were friendly and the room was large but had dated decor. The view from the window was largely blocked off. Very limited breakfast, only a few Filipino options to pick from (as well as rice of course) although to be fair what was available was quite nice.
Stayed 1 night in Sep 2017

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifi was not as stable as during my previous stays
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Awesome staff!!

Staff is very professional and friendly. The Room was clean but the window looks out to a wall and pipes. Decent value for your money.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water came out so cold shower. Aircon was Old and smelly and breakfast was poor. Hotel staff was nice.
Stayed 2 nights in Jul 2017