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Macon Vacation Packages

My stay was pleasant. The property is well kept. Inside and outside. My only issue is that they charge you $15.00 to park your vehicle in their parking lot. I’m sorry but that’s just wrong.

I booked this hotel to go to a concert at the Stifel Theatre. The hotel has interesting decor and ambiance. The staff and experience were a huge disappointment. I spoke with an older gentleman on the phone weeks in advance about parking, and he checked me in on the day. He was excellent. 1. Our room had a toilet float that did not shut off. It ran constantly. 2. I went downstairs to the sauna at 6:30 AM. The hot tub was out of order. The steam room was unavailable, and a woman picked up my towel and room card when she left the sauna. I had to chase her down. She knew she had picked up a room key, but she did not bring it back! 3. I went down to the front desk early while my daughter was preparing to leave. Initially, I went to the front of the desk. I could not see the person because of a computer monitor, and I also could not hear her well. I went around to the corner of the desk and maybe even a step behind the counter so I could see and hear the person. We were conversing (no problems at all) when the People & Culture Coordinator came and aggressively verbally attacked me, telling me to get in front of the counter. I could not be behind the counter. He came in hot, not knowing the situation at all, and maintained his bullying attitude throughout. Poor treatment of a guest. Poor people skills. His unprofessional, rude behavior topped off a less-than-wonderful experience. 4. The hotel added a sustainability fee charge that I was not made aware of.