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Lisane Ostrovicke Vacation Packages

Great place for a family vacation

A relatively new and well-maintained hotel in Zadar, with the Old Town just a short boat-taxi ride away. The facilities were all in excellent condition, and the staff were incredibly friendly and welcoming. Breakfast was delicious, and the terrace at the front of the hotel was a lovely spot to relax with a drink while enjoying the sea views.

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Food was average.

Unfortunately the property did not live up to the photos. No trolley to assist with luggage from car. Arriving a couple of hours earlier than check in told to go away and come back at 3 or return every half hour to see if room ready. No lift in hotel to assist with bags. The pool towels were worn and stained. The pool menus dirty. Pool staff were attentive. Room has been renovated which was nice as clean and tidy and the bed was very comfortable. Unfortunately the AC was not working the best. The breakfast tables were not wiped down which was uncomfortable. For us unfortunately the Property didn’t live up to its advertisement or cost after travelling across the Dalmatian coast in adults only hotels.

We had a fantastic stay at this hotel. The property is exceptionally modern and clean. The entire staff was excellent, providing helpful and friendly service throughout our visit.A major highlight was the Italian night buffet, which was truly above and beyond with incredible food quality. Additionally, the location is perfect. We were within easy walking distance of all the main attractions, making sightseeing effortless.Highly recommended!

Stunning room and bathroom.Perfectltbcleaned by Ivan's hard working Mom. Honestly cannot fault. So helpful. Location was absolutely perfect. Would not hesitate to recommend 10/10. Thank you.