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Les Terres Basses Vacation Packages

Overall we had a great time. Staff were friendly, and helpful. The food was good and the room and pools were as expected. The beach was beautiful. However the gym facility was an extra charge(!) This was honestly ridiculous considering the cost of the resort - “nickel and diming” guests shows that this is definitely not a high end resort. I’ve never been to a resort or hotel where this is extra. It’s not much but is the principle of it. This is too bad because it is a nice and pleasant resort. I think next time we may try a different place.

A great time and stay. Very friendly staff. Only complaint is - would have like a bit more shade devices around pools.

Good stay . Owners are awesome and would stay again highly recommended

I couldn't have asked for a better stay! I traveled on a solo trip here for my birthday and everything from the staff to the room to the area around the hotel were perfect! The staff were always so helpful and they offer complimentary valet for all guests. The pool service went above and beyond for ordering and they have flags to raise when you need something that makes everything so seamless. Check in and check out were quick. This was an EXCELLENT price point. The area was great because there were so many restaurants and shops to try! Indian, chinese, seafood, ice cream and close to Maho beach to watch the planes. The hotel in itself was absolutely beautiful, there is a gym that is smaller but not many people used it so it wasn't bad. The pool area was beautiful and they had yard games to play and they did yoga and bingo by the pool. I couldn't recommend this hotel enough and I can't wait to go back, I'd definitely be staying here again!!

Included in our stay was a complimentary breakfast for 2, which was amazing! Fresh croissants and pain au chocolates with yogurt, juice, and coffee. The view from the room was breathtaking as well. The cleanliness in general was good, but there was obvious dust collecting in places like the mirrors. The ventilation also had visible dust in the air. The staff, while friendly, were difficult to work with. There is not someone there at all times, except for security at night. They give you phone numbers to call staff members after hours in the event of an emergency. Our air conditioning went out in the evening and it was almost unbearably warm. I placed more than 20 phone calls between all the numbers provided and couldn't reach anybody. I was eventually called back after 10pm and was told someone would be working on it. I was then contacted after 11pm saying they couldn't fix it, and they would be willing to move my whole family to another room for the night. As my children were already asleep, this wasn't a reasonable fix. This resort is also quite a distance from anything tourists go to the island to do, so a lot of time is spent driving each day. This could be good for those who are looking to be away from the hustle though. For most of the time we were there, our experience was acceptable. Unfortunately the gravity of the problems we experienced really left a bad taste in our mouth. The price was reasonable for what it is, but I don't intend to stay there again.

Terrible customer service! I will never go back or recommend this place !!

What a wonderful stay!! The staff was exceptional and accommodating the entire trip. The rooms were clean and very beautiful, not to mention the landscaping and the ease of getting to and from. I will most certainly be back!! Thank you!!!

The condo and property was clean and well decorated and maintained. We had an awesome stay and will return.