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Lenox Vacation Packages

Great location, clean room!

The room was reasonably clean and comfortable, and the location was fine. Unfortunately, the complete lack of communication and basic guest support made this a very disappointing stay. There is no front desk, and no Wi-Fi information was provided in the reservation details or in the room. I contacted the property three different ways: through Hotels.com messaging, by email, and by phone, where I left a voicemail. I never received a response through any of them, even by the following day. At a self-check-in property with no front desk, guests must have a reliable way to get assistance when something as basic as Wi-Fi access is missing. The accommodations themselves were acceptable, but this level of nonexistent customer service is unacceptable and significantly affected my stay. I’m glad I was there for only one night and not longer. I definitely will not stay here again. By the way, the attached photo shows the only thing left in the room: a worn envelope for tips. There was no guest information and no Wi-Fi information provided.

There was no ice machine in Building 3;that’s ok but they could have told us where to get ice. No way to contact front desk except to walk over there. We didn’t arrive for breakfast until a little after 8. Meat was gone, and muffins were gone. They said they ran out.