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Gateways Inn & Restaurant

Property class: 3

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Photo gallery for Gateways Inn & Restaurant

A large, two-story building with a symmetrical facade, multiple windows, and a well-maintained lawn.
A two-story building with a covered entrance and a large 'G' sign.
A grand staircase with a wooden handrail and patterned carpet, leading to an upper floor.
A sign for Gateways Inn advertising mat and mimosa services, with a garden area in the background.
A grand piano in a living room with a sofa, a chandelier, and a fireplace.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Air conditioning
  • Business services
$232
includes taxes & fees
Nov 17 - Nov 18

Explore the area

View in a map
51 Walker St, Lenox, MA, 01240
  • Place, Lenox Library
    ‪3 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪5 min walk‬
  • Place, Shakespeare and Company
    ‪13 min walk‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪52 min drive‬

Room options

View all photos for Room (King Room)

A bedroom with a bed, nightstands, lamps, and a window with curtains.

Room (King Room)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Deluxe King Room)

A bedroom with a large bed, a fireplace, a chair, and a television.

Room (Deluxe King Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Suite)

A neatly arranged bedroom with a large bed, bedside tables with lamps, a tray with books and flowers, and a door.

Room (Suite)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Queen Room)

A bedroom with a bed, bedside lamps, a desk, a chair, and a window.

Room (Queen Room)

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Gateways Inn & Restaurant

3-star Lenox hotel close to Shakespeare and Company
A business center, conference space, and wedding services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a TV in a common area and a banquet hall. Housekeeping is available on request.
Gateways Inn & Restaurant offers 11 accommodations with complimentary bottled water and coffee/tea makers. 30-inch flat-screen televisions come with digital channels. Hair dryers and change of towels can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public areas are equipped with complimentary wireless Internet access. Business-related amenities at this 3-star property consist of a business center and a meeting room. This Lenox hotel also offers a terrace and a television in a common area. Complimentary uncovered self parking is available on site.

Gateways Inn & Restaurant is a smoke-free property.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • TV in common areas

Conveniences

  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Null
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1912
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 20 to May 10:
  • Bar/Lounge
  • Dining venue(s)
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per day
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay and unit size
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0012071520
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

Gateways Inn
Gateways Inn Lenox
Gateways Lenox
Gateways & Restaurant Lenox
Gateways Inn & Restaurant Hotel
Gateways Inn & Restaurant Lenox
Gateways Inn & Restaurant Hotel Lenox

Gateways Inn & Restaurant Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 99 out of 205 reviews
Rating 8 - Good. 63 out of 205 reviews
Rating 6 - Okay. 25 out of 205 reviews
Rating 4 - Poor. 13 out of 205 reviews
Rating 2 - Terrible. 5 out of 205 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great inn! Loved it so much! Wonderful room, wonderful staff and fantastic breakfast. Picturesque setting too! We will definitely be back! Thank you for a lovely stay!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Even it was off season, Great place to stay and very Friendly Staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property, nice restaurant and is in a great area
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We laughed our room at the end. It was a beautiful spacious room, a large shower. Everything was very clean and we had a delicious breakfast!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable and pleasant hotel.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Gateways Inn is a fantastic place to stay! The staff was very courteous and the room was spacious and very clean. The breakfast was included and very tasty. I highly suggest a stay there if you are planning on visiting the Berkshires!!!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good place to stay. And so convenient to walk to all the restaurants and shops in town.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Our room and the shared inn living areas were just outstanding. The manager was extremely helpful and courteous and very pleasant.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Wonderful old world feel. The suite had marble sink and was comfortably warm. Staff were very friendly and welcoming!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, beautiful inn. We had a claw tub with hand held shower only. Breakfast was delicious and great choices. Roo. Temp easy to adjust. No USB plugs or convenient outlet near bed. TV was rather small on a dresser. Two nice chairs in room. Good space overall.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
All was good except the room we got was right above the front metal door which rattled all night and shook/shocked us uncomfortably the entire stay. Food/breakfast was fantastic.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a lovely stay at the Gateway in Lenox. Easy check in, room was well appointed, clean, comfortable, and quiet. Great location within Lenox - walkable to lots of stores, restaurants, etc. Looking forward to our next stay.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Food was delicious
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Everything was just as we would have wished for.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, historic property situated in a very beautiful and scenic part of the Berkshires. Very unique in all it has to offer.
Stayed 3 nights in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
It was a lovely place but not up to B&B standards in my opinion.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Full Breakfast. Live Music. Very Hospitable Staff.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Didn’t shop! But good location. Staircase a problem for me!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but we didnt realize our room only had a tub with shower attachment not an actual shower.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Disliked: Staff & service
Was No room service ! Had to ask for towels and no one around for a roll of toilet paper had to get one from bathroom In lobby Accidentally left husbands pjs called to see if they could be sent they said the housekeeper threw them away thought they were garbage!!!😳 not a good answer
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Quiet and clean enough.. but seems like they're going through some transitions or we caught them off season... felt a little shabby/bare, like the rooms needed a refresher -- doesn't look or feel like the photos on the website. And there was never any staff around. It was fine for a work trip where I was hardly ever there, but I wouldn't stay there for pleasure.
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Great staff. Great food & cocktails. Perfectly located.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, traditional inn with excellent service and restaurant. Facilities were clean and up to date. Walking distance to everything in town. Highly recommended.
Stayed 1 night in Oct 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New owners and not ready to open. No service for breakfast( as advertised..gave us a card for a local deli which was overwhelmed ,no room clean up ( dirty linens on floor from last guest,)or towels…told us to go in to the linen room and help,ourselves. Our registration wasn’t in their computer…fortunately we had a copy.I understand that it’s hard to find help but we were completely on our own and had paid over $300. Per night.
Stayed 2 nights in Aug 2021