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Las Terrenas Vacation Packages

Lovely hotel and awesome staff

Room

The property has good staff, but they're disorganized. The check-in lines are a disaster; people who arrive last are served before those already in line. There's no snack for those waiting in that ridiculous line, and they go without anything to eat until dinner. I was starving, even though I booked three rooms for nine people, including children. Even the kids said they didn't like the line, the food, or the lack of variety. The hotel seems to think only Latinos go to the resort, but breakfast, lunch, and dinner need to be varied to suit all cultures. The room had unwashed sheets that were incredibly itchy; my children and I were going crazy and didn't know what to do. The evening show was rubbish because there were no chairs to sit on. The show consisted of 4 or 5 women dancing and 3 men shaking their butts, so it wasn't interesting like other resorts that offer variety in their shows and chairs for the audience. The towels were all crumpled and looked dirty, and the bathroom was dirty and the lights as well cut for a certain time causing me and my children in distress and when I was going to check out and I stated to the person that was checking me in that I was going to do a late check in but they apparently forget because they locked my out of the room and I almost lost most of my items the. After that I had to go to the check in to get in my room available for me.i don’t like the experience in this resort.

Great place. Very peaceful and beautiful

Very Pricey didnt get access to good restaurantes and to many amenities far from the good places not impress would not invest in the presidencial suites at Life style again poor Quality for soo much money great staff hard working people

Mi experiencia no fue tan buena esperaba algo mejor el primer día no había comida y el segundo día tuve que hacer una fila extremadamente grande para comer todo queda lejos hay la espera algo mejor, no me gustó

Went at the end of June. Overall it was a 3/5. More staff is needed and the staff that were there need more breaks and shorter shifts - they were kind but you could tell they were totally and completely worn out. Room was okay but we stayed with 2 other families and we all had consistent issues with plumbing. Also the room was just unfinished - curtains were missing, places where photos had obviously been had hooks but no frames… things like that. Overall though, not the worst. Buffet was great and very very busy. Somehow the individual restaurants weren’t not very good although they were pretty - so just stick to the buffet. Getting a chair under shade was really tough - the beach was beautiful, but again getting shade was tough because there were so many people. Lots of activities available though which was a plus and the kids had a lot of fun. The excursions were okay too but we spent most of the time in transport rather than on the excursion itself. Once we got to the excursion destinations they were stunning but again, short lived.

It’s a bait and switch the address is not where the location is and the rooms shown are not available. It’s still under construction and has regular black outs. Next to a cemetery. Do not stay here pictures not as shown. AGAIN DO NOT STAY HERE BAIT AND SWITCH NOT AS ADVERTISE. And Expedia nor the hotel will compensate.