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Quality Inn University

2.5 star property

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Photo gallery for Quality Inn University

Indoor pool, open 9:00 AM to 10:00 PM, sun loungers
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Free daily buffet breakfast
Premium bedding, in-room safe, desk, laptop workspace

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$76
includes taxes & fees
Apr 12 - Apr 13

Explore the area

View in a map
3121 E Grand River Ave, Lansing, MI, 48912
  • Place, Eastwood Towne Center
    ‪2 min drive‬
  • Place, Breslin Center
    ‪3 min drive‬
  • Place, Michigan State University
    ‪3 min drive‬
  • Airport, Lansing, MI (LAN-Capital Region Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking

  • 264 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • 264 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn University

Lansing hotel with 1 indoor pools, connected to the convention center
This hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Quality Inn University offers 105 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an indoor pool, Quality Inn University provides a waterslide and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 3400 square feet (316 square meters) include conference space. This family-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Onsite self parking is complimentary.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,400 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Quality Inn University Lansing
Quality University Lansing
University Quality Inn
Quality Inn University
Quality University
Quality Inn University Hotel
Quality Inn University Lansing
Quality Inn University Hotel Lansing

Quality Inn University Reviews

Reviews

6.8
Rating 10 - Excellent. 90 out of 289 reviews
Rating 8 - Good. 55 out of 289 reviews
Rating 6 - Okay. 54 out of 289 reviews
Rating 4 - Poor. 38 out of 289 reviews
Rating 2 - Terrible. 52 out of 289 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Dec 2025

6/10 Okay

Jim

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not in good shape, updates needed, could have been cleaner. Only stayed one night of a two night reservation.
Stayed 2 nights in Dec 2025

6/10 Okay

Jerome

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2025

8/10 Good

Kendra

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a great location, near downtown, well lit with a lot of food and shopping options near by
Stayed 1 night in Dec 2025

4/10 Poor

Cassandra

Stayed 1 night in Dec 2025

2/10 Terrible

Bryana

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My reservation was specifically made to provide a clean and comfortable environment for my party to refresh and prepare for a significant graduation ceremony, particularly after enduring a seven-hour journey. Regrettably, our experience was marred by several issues, beginning with inconsistent information provided by a staff member named Sarah regarding hotel policies. The discrepancies in the details we received caused considerable confusion and contributed negatively to our overall experience. Furthermore, the condition of our assigned room was far below acceptable standards. We encountered several concerning cleanliness and maintenance issues: * The disposal unit in the bathroom sink was emitting food debris, specifically corn, which strongly indicated a failure in plumbing maintenance or thorough cleaning. * The provided bath towels were visibly soiled, rendering them unusable and raising hygiene concerns. * Additionally, the room was permeated by a pervasive and highly unpleasant odor, which made our stay incredibly uncomfortable and hindered our ability to relax and prepare as intended. The accumulation of these issues painted a picture of a facility that is not adequately maintained. While I understand that operational challenges can arise, the fundamental aspects of cleanliness and service fell severely short of even basic expectations for a hospitality provider. Given the unfortunate circumstances and the impact these issues had on a significant occasion for us,
Stayed 1 night in Dec 2025

10/10 Excellent

Evan

Stayed 1 night in Dec 2025

2/10 Terrible

Brenda

Stayed 2 nights in Nov 2025

6/10 Okay

Amber

Traveled with family
Liked: Cleanliness, amenities
Queen size beds are more like glorified twins! And the pool Noise carries into the room
Stayed 1 night in Nov 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was great and place was clean...but kept havibg trouble with key card on exterior doors. .also one night the room next door was super loud and finally at around 3 i called front desk and they came either quieted down which it did or they told them to leave. But otherwise was a very nice place to stay.. very good staff
Stayed 3 nights in Nov 2025

6/10 Okay

Janet

Liked: Cleanliness
The night staff was helpful but where I would park was back in the back and did not appear to be safe.. also a kid in the car near door smoking pot
The car parked next to rhe fenced area was where the kid was smoking pit
No other cars anywhere near and I would be entering next to the fenced in area.(Handicap room parking)
Stayed 1 night in Nov 2025

10/10 Excellent

Jeff

Stayed 1 night in Nov 2025

4/10 Poor

Christopher

Traveled with family
Stayed 1 night in Nov 2025

10/10 Excellent

Nelson

Stayed 2 nights in Jul 2025

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, amenities
Loud, thin walls, sub-standard rooms - and overly priced because of the football weekend. It is what it is.
Stayed 2 nights in Nov 2025

6/10 Okay

Andrzej

Business traveler
Disliked: Cleanliness
Room was dirty when I got into it, sticky floors.
Stayed 4 nights in Nov 2025

6/10 Okay

Jamie

Stayed 1 night in Nov 2025

4/10 Poor

Mike

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2025

6/10 Okay

Ruby

Traveled with family
The staff that checked me in gave me no details on anything besides what door to go in to get to my room ! No what where or when breakfast is no information on pool hours nothing !
Stayed 2 nights in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness
We were able to check in early which was nice. The room was ok. Definitely showed signs of wear & aging. The thermostats wasn’t working and the room was unbearably warm. Since the windows didn’t open to outside there was no way to cool the warm down. Neither is us slept and we ended up leaving early.
Stayed 1 night in Nov 2025

8/10 Good

John

Stayed 2 nights in Nov 2025

2/10 Terrible

Taylor

Stayed 1 night in Nov 2025

6/10 Okay

Jennifer

Business traveler
Liked: Cleanliness
The staff were friendly and organized, but the hotel room was dark and had only a small window to the hallway. The families and kids enjoyed the swimming pool though.
Stayed 1 night in Nov 2025

8/10 Good

Jose

Stayed 1 night in Nov 2025

8/10 Good

James

Stayed 1 night in Oct 2025