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Holiday Inn Lancaster by IHG

4.0 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Spa
Exterior
Exterior
Daily English breakfast (GBP 16.95 per person)
Garden

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
$73
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
Caton Road, Lancaster, England, LA1 3RA
  • Place, Lune Aqueduct
    ‪10 min walk‬
  • Place, The Centre at Halton
    ‪2 min drive‬
  • Place, Lancaster University
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(15 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Desk, iron/ironing board, travel crib, free WiFi

Standard Double or Twin Room

8.6 out of 10
Excellent
(42 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Double or Twin Room

Desk, iron/ironing board, travel crib, free WiFi

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(20 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Double Bed

Desk, iron/ironing board, travel crib, free WiFi

Premium Room, 1 Double Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds

Desk, iron/ironing board, travel crib, free WiFi

Premium Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Double Beds

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(27 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Holiday Inn Lancaster by IHG

4-star Lancaster hotel with restaurant
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
In addition to a full-service spa, Holiday Inn Lancaster by IHG features a health club and a steam room. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 215 square feet (20 square meters) include a conference center. This business-friendly hotel also offers a children's pool, multilingual staff, and a garden. Complimentary self parking is available on site.

Holiday Inn Lancaster by IHG is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Onsite venue - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (215 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (25 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 375 out of 1004 reviews
Rating 8 - Good. 328 out of 1004 reviews
Rating 6 - Okay. 151 out of 1004 reviews
Rating 4 - Poor. 85 out of 1004 reviews
Rating 2 - Terrible. 65 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Rayan, CHESSINGTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is ok , but rooms furniture is old and some broken and needs changing
Stayed 3 nights in Aug 2025

6/10 Okay

robert, Bedford

Liked: Cleanliness
I like this hotel and will use it again. However i was disappointed that a sofa bed was left made up in my room when i am a solo traveller. It meant i did not have a sofa to sit on. In addition the sauna was out of use. This hotel is not a cheap option but i expect better when you are paying a pre.ier rate.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacqueline

Traveled with family
Liked: Room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend the Premium Room

We had a Premium Room this time which was excellent in most respects. The bed had an undersized mattress on it for some reason, which made it a bit too narrow for two people (may be different in other rooms). Other than that it was very comfortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Danny

Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Very good, friendly staff, good breakfast, dinner was also good. The only thing I can fault is that glasses kept being left in the corridors by guests, bit of a hazard for other guests and need to be cleared, but really the fault of guests…you wouldn’t leave glasses in the corridors at home would you?
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet clean room; also very conveniently located.
Stayed 1 night in Aug 2025

8/10 Good

Femi

Liked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Duncan

Clean and well run hotel. Nice comfortable rooms. Good value.
Stayed 1 night in Aug 2025

6/10 Okay

michael

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was a shortage of towels and toilet rolls throughout the hotel. The pool changing rooms were soaking wet and dirty and very tired looking with plaster coming off the walls and no body wash in any of the showers.
Stayed 2 nights in Aug 2025

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Salim

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent overnight stopover with family and or dog. Staff were very courteous and dog friendly. Good breakfast. Great value.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sehrish

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall very good experience. Building is bit outdated but perfect level of cleanliness overcomes that. Very pleased with the stay.
Stayed 1 night in Aug 2025

8/10 Good

Fung Chi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quick check in & out
Stayed 2 nights in Aug 2025

10/10 Excellent

Maureen

Traveled with family and small children
The short break was booked so I could spend time with my Grandchildren. The kids loved there stay and swam twice a day, the kids ate free with a paying adult which saved a lot of money. Food was great and the kids really enjoyed the amount of different choices to choose from. Staff were polite friendly and very helpful! Our domestic help made us feel very comfortable and didn’t complain when we returned to our room before she had finished her jobs ! Helped me with the A/C and the bathroom shower which was really appreciated as I didn’t know how to work them. Definitely would stay again.
Stayed 2 nights in Aug 2025

4/10 Poor

Dean

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

James

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Paul on reception was terrific - couldn't have been more helpful. A real asset!
Stayed 1 night in Aug 2025

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

simon

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Howard

Stayed 1 night in Aug 2025

10/10 Excellent

S A C L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Family Hotel

Spacious, comfy bedroom for our family of 4. We all enjoyed the swimming pool facilities, as well as the TNT football, which the staff kindly put on for me to watch Palace's famous Community Shield victory over Liverpool, while being served a number of perfectly chilled draught Stellas from the bar. The breakfast was also reasonably priced (children up to 14 eat free) and very tasty. Thank you for a memorable stay!
Stayed 2 nights in Aug 2025

8/10 Good

Alison

Stayed 1 night in Aug 2025