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La Gruta Vacation Packages

I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

Excelente ubicación y atención

Kimberly, at the front desk was very rude, it seems she is not customer service oriented.

Good hotel in the center of the city

Great

The staff made us feel extra comfortable with their excellent service, the food was also 10/10 and the breakfast included with the hotel was so good. I definitely would come back here again when returning to isla taboga

Love it

Clean room, staff, breakfast